Vodacom BIS working at full speed

[Porsche Driver]

Jannie

Have your technical guys figured out why my BIS speeds and BIS service = D O G S H I T ? ? ?

Does Vodacom expect me to continue paying them R59,oo each month when they are not providing/delivering a service they're charging me for ? ? ?

[samr1wp]

Jannie

Have your technical guys figured out why my BIS speeds and BIS service = D O G S H I T ? ? ?

Does Vodacom expect me to continue paying them R59,oo each month when they are not providing/delivering a service they're charging me for ? ? ?

reason why im considering jumping to cell c

need to see what does the R30 BIS cover

[jannievanzyl]

Jannie

Have your technical guys figured out why my BIS speeds and BIS service = D O G S H I T ? ? ?

Does Vodacom expect me to continue paying them R59,oo each month when they are not providing/delivering a service they're charging me for ? ? ?

Better?

Seems something got fixed in Europe (not by VC, BTW) this morning.

[Porsche Driver]

Better?

Seems something got fixed in Europe (not by VC, BTW) this morning.

Worked ok for most of today, but tried browsing on my device around 9:20pm this evening
and experienced "timed-outs".

A question if I may - I have a Blackberry running on the 8ta network and their BIS service is incredibly good/fast.
Is Vodacom's BIS service so poor simply because of the sheer volume of BIS subscribers on the Vodacom network ? ? ?
Or is it Vodacom simply THROTTLING the BIS users to the MAXIMUM ? ? ?

[marine1]

Is Vodacom's BIS service so poor simply because of the sheer volume of BIS subscribers on the Vodacom network ? ? ?
Or is it Vodacom simply THROTTLING the BIS users to the MAXIMUM ? ? ?

Do you really believe we will ever get the real truth?

[Segg]

More to the point, why is it that in some areas (stellenbosch and my house) are rubbish, whilst others like fourways (where I've been in fourways) and Sandton (same story) are excellent? Not to mention when I used my sim in a data modem it was running at 3ish megabits whilst when I'm using BIS 5 min later it's still kuk That rules out congestion in my mind

[Ockie]

More to the point, why is it that in some areas (stellenbosch and my house) are rubbish, whilst others like fourways (where I've been in fourways) and Sandton (same story) are excellent? Not to mention when I used my sim in a data modem it was running at 3ish megabits whilst when I'm using BIS 5 min later it's still kuk That rules out congestion in my mind

BIS Blackberry traffic runs via a seperate pipe to the BIS server in UK. Your modem traffic runs via the normal Vodacom network and then breaks out into the internet from there.

[Porsche Driver]

Better?

Seems something got fixed in Europe (not by VC, BTW) this morning.

Jannie Van Zyl

Still waiting for your reply/feedback.
Or do you just not give a damn, just like your employer ?
Seems like your ability/willingness to resolve problems and assist valid subscriber complaints is crappier than Vodacom's BIS service ! ! !

[jannievanzyl]

Jannie Van Zyl

Still waiting for your reply/feedback.
Or do you just not give a damn, just like your employer ?
Seems like your ability/willingness to resolve problems and assist valid subscriber complaints is crappier than Vodacom's BIS service ! ! !

I did not realised I owed you feedback, my lord and master. Please forgive me, I am but a mere mortal.

[Porsche Driver]

Jannie

Vodacom is a for profit organisation.
I pay Vodacom good money each month, and don't receive the service I am paying for.
So let's cut the sarcasm please.
Either you can endeavour to help in solving my problem, or you can get sarcastic.
And if you can't assist for whatever reason just say so.
I do not appreciate your prior comment(s).

[jannievanzyl]

Jannie

Vodacom is a for profit organisation.
I pay Vodacom good money each month, and don't receive the service I am paying for.
So let's cut the sarcasm please.
Either you can endeavour to help in solving my problem, or you can get sarcastic.
And if you can't assist for whatever reason just say so.
I do not appreciate your prior comment(s).

Well, neither do I.

I went through a lot of effort to try and help you and when I see posts like yours above, attacking me personally, I wonder if I should have bothered.

I'm on this forum to provide comments and engage with forumites. This is not an official support channel and never will be. I suggest you call 111.

[Porsche Driver]

Jannie

You went through a lot of effort to try and help me, yet there has been no improvement in my BIS service.
That says a lot about your effort/help.

The problem is Vodacom charges their BIS subscribers R59,00 per month for a capped and heavily throttled service.
I've been led to believe that for R59,00 per month one receives 100mb of data after which you get throttled to the point of the service being useless.
That in my opinion is the real issue with Vodacom's BIS service !!!

So no amount of phone calls to 111 is going to fix that.

[marine1]

I say this again and again vodacom ate deliberately throttling this service I do not have proof obviously but it is a balls up.
They ate killing the service
It does not help to complain I have been complaining for years

Right now I have had to switch to samsung as my BB cannot even open mybroadband

[Porsche Driver]

I agree with you marine1.

My average monthly spend on cellular services is around R1000 with Vodacom.
If they want to cheat me for R59,00 every month I will hit the "Delete Vodacom" button.
I've had enough of their crap, so I'll say goodbye to Vodacom at the end of this month.

I refuse to pay R59,00 a month for a 100MB data cap.

[Segg]

BIS Blackberry traffic runs via a seperate pipe to the BIS server in UK. Your modem traffic runs via the normal Vodacom network and then breaks out into the internet from there.

OK, so then why cant Vodacom increase their capacity for that? If I remember there was an article a while back saying that its only a gigabit line, if that is the case then HOW ON EARTH IS THAT ENOUGH FOR A GOOD FEW MILLION PEOPLE? Personally I'm beginning to think Vodacom is intentionally trying to screw its customers by providing the bare-minimum when it comes to broadband services, at the highest possible price. I even cut up my data sim after I couldn't transfer airtime from my contract account to my prepaid account which I use for my data card. Now I'm using 8.ta and their speeds are excellent! not to mention their 2GB +1GB PREPAID special is very well priced (For SA standards )