I have a 4Mbps ADSL line managed by WebAfrica, and for the past 3 months or so the line quality/speed has been absolutely horrendous. I'm talking about getting around 40Kbps most of the time, 400Kbps when I'm lucky, and anything above 1Mbps only in extremely rare circumstances. The strange thing is my upload speed seems okay and consistent, with speed tests almost always showing around 400Kbps.
I've of course reported this to WebAfrica numerous times, and every time they respond with some template answer of how they will get back to me, but they never do! Once I was lucky enough to receive a call from someone promising feedback within a few days, but that never happened either. I've tried contacting Telkom directly, but their response has been exactly what we've come to expect from them: "the issue has been corrected and the ticket closed." Of course, the problem remains.
I could go on about the trials and tribulations I've had with them (especially WebAfrica, whose customer service it seems has sunk below even Telkom's - which is saying something), but I made this post to get some ideas of the options available to me.
Does anyone know anything I could try? Would it help switching to AfriHost or MWeb - do they actually respond to their customers? Will either of those be able to get Telkom to fix the problem (I've tested on the Telkom guest account with the same problems)?