NeoBroadband Fibre packet loss in CT

[Heavyd]

Anyone else having packet loss in CT area ?

[Heavyd]

Neotel has confirmed it is on their side

[lokinc]

Anyone else having packet loss in CT area ?

We are too, I got hold of Neotel, they are investigating an issue at Neotel Media, not too sure what that means but they are aware of the issue and looking into it. Cape Town CBD

[RockOn]

Got this email from Neotel earlier:-

Neotel
Customer Notification
Unplanned Outage

Dear Customer,

Service Degradation: Slow browsing for local and international sites.

Ticket Number: INC000000******

Current Status: Work in Progress

This is with reference to the service impact on your above mentioned circuit. Our teams are working to resolve the issue. Progressive update will be shared at 12:00 hours.

We apologize for the inconvenience caused due to this down time.

Our 24/7 helpdesk would be glad to assist you in case you seek any clarification.

Best Regards,
Enterprise Customer Service Desk
Customer Services

[lokinc]

Neotel
Customer Notification
Unplanned Outage

Dear Customer,

Outage Description: Slow browsing for local and international sites.
Ticket Number: INC000000******

Service / Circuit id:

Current Status: Resolved

This is with reference to the service impact on your above mentioned circuit.
Please be informed that the link was affected due to Service Degradation with one of our peering partners during the outage period.

Presently link is observed to be stable after the fault was attended by the team concerned

We apologize for the inconvenience caused due to this down time.
Our 24/7 helpdesk would be glad to assist you in case you seek any clarification.

[kilos]

Started approx 15h20 on Friday
Please do a speedtest and check your speeds, we were on 10 Mb/s now we are on 5 Mb/s
http://speedtest.neotel.co.za

Smokeping Results from Friday afternoon packet loss

[kilos]

Looks like its back on again, after being not operational from 12h00 midday on Sat 16 June 2012)
Speeds back to normal

[kilos]

6 Jul 2012 - Another day of packet loss from 11h00 - 15h20

Reason for Outage - Broadcast issue ??

[Heavyd]

168 packets transmitted, 112 packets received, 33% packet loss

packet loss again