story below. anyone have any advice for dealing with telkom?
i took the 3 month free (hah!) service offer. it expired in April. i moved from Jhb to Pretoria at the same time, and in anticipation of that, i asked them to assess the exchange. they forgot.
late in april, i asked Telkom to move the line. again.
they failed to do that.
early in may, i asked again and the line was cancelled in Jhb and a new account created in Pta. of course, the new one was never installed.
mid-may, i asked them to send someone out. they eventually did. the person they sent out failed to get the line installed, but did manage to crash into my front gate and get their vehicle stuck between the gate and the intercom housing, both of which gouged holes in their van.
i called again. they visited again. on the second visit the person said that the cable was a problem and that the cable department had to be called out.
i called the cable department. they were obviously not very helpful.
eventually, i called and was told that the cable department had been and gone. of course, nothing worked.
i called to get the line activated. i was told that they didn't work the hours that i did and that i should call another day. so i called another day.
more time passed.
it's coming up to the end of June. i have eventually had the line activated, but the internet connection stayed red - that is, either the account was not activated on the network, or the physical cable was not working.
i called again. music played. crickets chirped.
eventually i left a message to have the matter escalated. last night i got an sms, saying that everything was working.
obviously it's still not working.
interestingly, last night i also got a telkom SMS CLAIMING I AM IN ARREARS BY R200.00
anyone have any ideas how i can get this fast tracked?
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