Questionable Accountancy Ethics from Gridhost?

Hi all

First of all I just want to mention that I've been a client with Gridhost for about a year whereby they host several domains for me on a monthly basis. To date their hosting have been superb.

I currently have 6 domains hosted at Gridhost which I have not paid for a while due to the confusing way which their billing system deals with this.

I fully understand I have outstanding fees which I am obliged to pay so I asked Gridhost to send me a final statement so that I can pay all outstanding fees.

This however can't be done because their accounting system does not allow for this and they can't or won't do this manually.

Their instructions are to login to my Control Panel and I will see only some(a little bit) of the outstanding invoices.

At the moment there are 3 outstanding invoices displayed - see pic:

Once they've received payment for these 3 invoices then they will generate some more outstanding invoices. Once those are paid then they will generate another batch of outstanding invoices, etc... etc...

As mentioned above I am happy to pay whatever I owe them but when I ask them how much it is they can't answer me because their system does not allow them to.

So I.O.W. the Control Panel only reflects a portion of the outstanding amount and not the whole amount.

Once I've paid this portion it will automatically generate another portion. Once that portion is paid it will generate another portion on top of that portion and on and on and on....

So what they are saying is that I should just keep on paying until it shows nothing and then I'm good to go.

I don't know if this might be R500 or R500 000 because apparently they don't know either.

I've tried to resolve this matter numerous times but to no avail.

Can anyone please share some advice on how I can hopefully resolve this matter?

This sounds like a fishing expedition. Put some bait on and see how much we can catch.

maybe you just catching the wrong people at gridhost. I am also a client and with regard to support, the live chat support staff are a little clueless and told me what i required wasn't possible. I then emailed support and they did it for with in like under 15min. Perhaps ask to speak to a manger for what its worth??

I also recall having some domain issues a year or two and kept going back and forth via email for about a week. Finally I called and got a guy who was really practical and sorted everything out instantly.

I had a situation a couple of months ago where a client was in arrears for about 5 months of invoices (all small) they wanted me to generate a statement so they could pay me. The time cost for me and accountant would wipe out my margins (not hosting related), I am not sure what type of package you are on, but why don't you just pay them? You are after all behind on payments. Why even post it here!

hostinghelp said:

I had a situation a couple of months ago where a client was in arrears for about 5 months of invoices (all small) they wanted me to generate a statement so they could pay me. The time cost for me and accountant would wipe out my margins (not hosting related), I am not sure what type of package you are on, but why don't you just pay them? You are after all behind on payments. Why even post it here!

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Because he is trying to find out how much to pay them and for some odd reason they can't tell him. He doesn't want to make 10 payments of R50 if he can just pay them R500.

Interesting , Gridhost use WHMCS , as do we.
I don't know about their internal issues , someone with admin rights *should* be able to make you one invoice for everything.
I am sure the other web hosting companies here who use WHMCS will agree with me that it shouldn't take 2 minutes,
even from the automation point of view , one could make one invoice , when its paid , go mark the outstanding ones as paid and add money to the profile credit so any invoices that gets raised thereafter are automatically paid.

Perhaps if there is a gridhost presence here on mybb , they can help you out. Should be simple to remedy.

try them on facebook, they relatively responsive

The Web Space Bar said:

Interesting , Gridhost use WHMCS , as do we.
I don't know about their internal issues , someone with admin rights *should* be able to make you one invoice for everything.
I am sure the other web hosting companies here who use WHMCS will agree with me that it shouldn't take 2 minutes,
even from the automation point of view , one could make one invoice , when its paid , go mark the outstanding ones as paid and add money to the profile credit so any invoices that gets raised thereafter are automatically paid.

Perhaps if there is a gridhost presence here on mybb , they can help you out. Should be simple to remedy.

Click to expand...

With WHMCS the total of all invoices can be displayed to the client, along with an option to pay multiple invoices in one transaction. A statement can also be generated from the admin area and sent to the client this is however a manual process and there no functions to send a statement to a client or view them via the client area. Try contact their billing department further, they should be able to fulfill your request.

No company would ever operate like this. They have to have insight into their debtors book and if you speak to the debtors controller, he/she will be able to provide you with a full breakdown. There is simply no way that a company can operate the way in which they claim to. More than just that, there is hardly any manual intervention on their part required...

One thing I have noticed in WHMCS is that it has an option to not generate further invoices on an account until the first unpaid invoice has been paid. I never understood why they would make such an option but it is there regardless. Maybe this is why they can't tell you as they other invoices will only get generated after those 3 are paid.