I bought an iphone at the end of Feb 2012. The phone broke after 2months: Message alert tone came through 2 or 3 times for 1 message, touch screen stopped working and eventually the screen went white. Took it back to Vodacom to exchange and because of their policy to send it back for repairs I had to wait 10-15 days to hear back. Vodacom exchanged the phone, but I received it in a plastic sleeve and not a new wrapped box.
The new phone started switching off, even though the battery was on 80%. Two weeks after I got it back from Vodacom I took it back and again the same process - Send it away for repairs and wait 10-15 days. Vodacom contacted me to collect the phone and all they could tell me about the broken phone was that they upgraded the software, BUT the phone had the latest software on, before I sent it away.
Yet again, after a week the ('fixed') phone wasn't fixed and the same problem occurred! The phone switched off with a full battery. At this point I went back to Vodacom to take my phone back and requested to exchange it for a brand new handset. All they could tell me, AGAIN was to go through the same process - send it away for assessment and wait another 10-15 days. I handed my phone in again (not knowing what the status report is) and this time Vodacom phoned me and told me that the sim tray and the phone doesn't have the same serial number and therefore can't be released until this matter is resolved!
I've spoken to the Repairs department and Supervisors at Vodacom and no one can give me an answer. I've had my contract for just over 3 1/2 months and for 1 month it's been with Vodacom Repairs. I just want a brand new WORKING phone!