Credit Limit and PSD Calls on MTN Uncapped Products

[blackstarzes]

Just in case anybody else is having the same thing, I called MTN after receiving a disturbing SMS from MTN's 808 number (I have replaced x's with the actual credit limit):

This is a friendly reminder that you have exceeded 90% of your Credit Limit of Rxxxx.xx . Regards MTNSP

Seeing the possibility of being liable to pay thousands of rand that I was sure I didn't use, I looked on my MTn Active page, where it showed that a large sum was dedicated to something called PSD Calls - essentially a data connection.

It seems that if you are on an Uncapped Product from MTN, the data that you transfer is not zero-rated from the moment you exceed their soft-cap (in my case, 3GB), but is delayed to your invoice date! Some people may not think this is too much of an issue, but as soon as you 'exceed' your credit limit, MTN will cut off any internet access.

When I called MTN's helpdesk, I was told that I had two options:
- Increase my credit limit (so anyone with access to my router can just plug a landline in and call to their hearts' content, and I'm liable for any and all costs)
- Call them to manually reactivate access on my account once I have reached my credit limit (so I don't have internet for a while)

Surely there is something wrong here!

[Pianoman]

I received it too on my uncapped lite modem. They said I had reached a limit of R20,000, but I am still able to use it. I am very sure I didn't use R20,000 worth of data though. How is that even possible when it's so damn slow?

I wouldn't be worried about it though. There's no way they can deny that it's a mistake considering it's an uncapped package.

[sile119]

Just in case anybody else is having the same thing, I called MTN after receiving a disturbing SMS from MTN's 808 number (I have replaced x's with the actual credit limit):



Seeing the possibility of being liable to pay thousands of rand that I was sure I didn't use, I looked on my MTn Active page, where it showed that a large sum was dedicated to something called PSD Calls - essentially a data connection.

It seems that if you are on an Uncapped Product from MTN, the data that you transfer is not zero-rated from the moment you exceed their soft-cap (in my case, 3GB), but is delayed to your invoice date! Some people may not think this is too much of an issue, but as soon as you 'exceed' your credit limit, MTN will cut off any internet access.

When I called MTN's helpdesk, I was told that I had two options:
- Increase my credit limit (so anyone with access to my router can just plug a landline in and call to their hearts' content, and I'm liable for any and all costs)
- Call them to manually reactivate access on my account once I have reached my credit limit (so I don't have internet for a while)

Surely there is something wrong here!

Check on mtn active on which contract they put you. Probably not the correct contract. I had the same issue signed an mtn uncapped contract and they put me on a 3 gig contract. And billed me for the data after 3 gig. Took them 3 months to retify the mistake they made

[sKuZz]

Same prob here. Ripped me a new one with my last bill.

[blackstarzes]

Hmmm, I've been on this contract since October last year, so I couldn't possibly be on the wrong contract! As it turns out, I haven't lost access to the net as yet. We'll just have to see what happens with the bill when I get it... Thanks for the replies!