I recently purchased one of MTN's Uncapped 3G packages via MWeb. The network has been anything but reliable so far, but the last few days take the cake. Although my modem shows good signal, I've been unable to connect to MTN since the 21st. Mweb seem to be far more concerned than MTN - at least they have a partial explanation on their website (network status) which says that as of the 21st "certain MTN 3G Uncapped and 2G account may experience connection issues. This has been escalated to MTN." Apparently "all areas" in South Africa are affected.
Now I've phoned MTN to find out what the hell is happening and no one can give me any sort of answer on what is wrong, how long it'll take to get things right, etc. I've been totally without internet for more than 4 days as of now.
This is appalling!!! So, two questions. Firstly, does anyone know what on earth the problem is? And second, do I have any recourse when the end of the month comes and they dutifully subtract the full amount from my bank account, despite only providing a service for about 85% of the month (and counting, downwards)?