Who must I contact about a routing problem?

[koeksGHT]

Hey,

So a tracert from my server gives this

3 te0-3-0-4.mpd22.mci01.atlas.cogentco.com (38.104.86.1) 0.545 ms 0.773 ms 0.884 ms
4 te0-1-0-5.mpd22.ord01.atlas.cogentco.com (154.54.84.86) 12.549 ms 12.635 ms 12.852 ms
5 te0-2-0-5.ccr21.bos01.atlas.cogentco.com (154.54.42.250) 109.331 ms 109.329 ms 109.328 ms
6 te0-0-0-2.mpd21.lon13.atlas.cogentco.com (66.28.4.190) 108.841 ms 108.982 ms 109.161 ms
7 te0-3-0-1.ccr21.lon01.atlas.cogentco.com (154.54.57.93) 108.796 ms 109.147 ms 109.138 ms
8 te1-2.mpd01.lon01.atlas.cogentco.com (130.117.3.225) 108.719 ms 109.428 ms 109.492 ms
9 149.6.2.194 (149.6.2.194) 109.318 ms 108.616 ms 108.647 ms
10 lon-ip-dir-telecity-ge-0-3-0-100.telkom-ipnet.co.za (196.43.9.42) 108.689 ms 108.692 ms 108.689 ms
11 196.43.9.231 (196.43.9.231) 268.479 ms 268.788 ms 265.136 ms
12 196.43.18.90 (196.43.18.90) 260.385 ms 261.464 ms 262.107 ms
13 196.43.18.85 (196.43.18.85) 262.585 ms 259.669 ms 259.995 ms
14 tpr-ip-esr-3-atm-7-0-1-10101.telkom-ipnet.co.za (196.43.24.58) 291.191 ms 288.156 ms 288.862 ms
15 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 289.507 ms 287.508 ms 288.181 ms
16 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 310.674 ms 316.861 ms 317.466 ms
17 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 298.403 ms 289.671 ms 289.807 ms
18 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 312.298 ms 315.851 ms 316.222 ms
19 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 297.327 ms 290.890 ms 291.478 ms
20 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 314.085 ms 312.451 ms 313.343 ms
21 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 294.515 ms 292.467 ms 293.172 ms
22 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 315.713 ms 313.878 ms 315.175 ms
23 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 295.129 ms 295.563 ms 296.045 ms
24 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 318.861 ms 317.517 ms 317.746 ms
25 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 297.519 ms 295.813 ms 296.616 ms
26 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 319.528 ms 317.285 ms 317.173 ms
27 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 296.709 ms 297.140 ms 297.494 ms
28 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 320.375 ms 318.831 ms 319.097 ms
29 rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za (196.43.11.134) 299.549 ms 298.020 ms 298.573 ms
30 tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za (196.43.25.54) 321.252 ms 319.480 ms 320.557 ms


Which is a clear routing loop.

Who can I contact about fixing this? Email preferably as I do not want to call 10210

[drs]

What were you tracing to, and are you sure that it was online at the time? Routing loops are often caused by a site being disconnected, and thus the routers are unable to deliver your packets to that site. If you're sure that the destination site is online, a traceroute from it to your server might be useful/interesting.

[koeksGHT]

The SAPO website but it works from my normal iburst

[beans100]

SAPO's website is a mess anyhow. If I go on to trace a parcel, 9 out of 10 times the page don't load. And its been like that for ever.

[koeksGHT]

SAPO's website is a mess anyhow. If I go on to trace a parcel, 9 out of 10 times the page don't load. And its been like that for ever.

Yea I know, hence my website parcelcheck.co.za

But unfortunately this routing problem is causing problems with my site haha

[beans100]

Yea I know, hence my website parcelcheck.co.za

But unfortunately this routing problem is causing problems with my site haha

O, that site is yours? Thanks dude, been using it some time now. But yeah, SAPO is even messing it up fo you, huh.

[koeksGHT]

O, that site is yours? Thanks dude, been using it some time now. But yeah, SAPO is even messing it up fo you, huh.

Yea, well this time I think its telkoms problem.