Phoned Vodacom, said Datacontract will stop end May, yet they continue to bill

[isie]

I have confirmed for the OP that the line will be deleted tomorrow. He will receive his last invoice next month and then billing will be closed.

Guys....when cancelling a line, rather do it in writing and keep proof of this. A letter faxed to 011 546 8006 together with a copy of ID for the contract holder is what is required. Keep proof of this with fax receipt.

You may also go to your Vodacom Shop and request a migration to prepaid. They will present you with a quote that you sign. Once they process it on the system, you should get a notification via SMS on that number. Keep this.

Odly enough i got told the oposite, when we wanted to cancel my wifes extra vodacom number, and port it to prepaid we went to the store and they said they cant need to do it telephonically, did it and reconfirmed it got sorted .

not disagreeing with you OC , but as i said many times before if only other stores actualy worked as well as you and did their home work!

[Ockie]

Odly enough i got told the oposite, when we wanted to cancel my wifes extra vodacom number, and port it to prepaid we went to the store and they said they cant need to do it telephonically, did it and reconfirmed it got sorted .

not disagreeing with you OC , but as i said many times before if only other stores actualy worked as well as you and did their home work!

Just remember, I am talking about when a line is out of its contract period. If it is still within contract, our system will give a big red message "client to contact cancellations department" when we try and generate a migration quote to prepaid. Reason for this is that if a line is still within contract and the client wants to cancell prematurely, then Vodacom applies a discount to the once off cancellation charge. This is something we cannot do in the shops and therefore the system will tell us to refer the client to cancellations department.

[jxharding]

You know if we didn't phone to make sure that the contract would be terminated then I would have understood, but we phoned a good few times. Now it seems they will prob get us on a technicality of not using the word "cancellation" in the phone call but it was very clear that the conversation was about stopping the contract after the termination date and ensuring that no more invoices was to be received. If the operator had any sense of wanting to help the customer he would have processed the request and not give us the false impression that our side was sorted out.
Vodacom can send me junk sms about promotions but wont bother to send sms's reminding of contracts expiring and if no fax is received then you will be billed at more than double the original contract rate? how is that fair to the consumer? and above that we did in fact phone, im just considering the other people who are taken for a ride like this.

[isie]

Just remember, I am talking about when a line is out of its contract period. If it is still within contract, our system will give a big red message "client to contact cancellations department" when we try and generate a migration quote to prepaid. Reason for this is that if a line is still within contract and the client wants to cancell prematurely, then Vodacom applies a discount to the once off cancellation charge. This is something we cannot do in the shops and therefore the system will tell us to refer the client to cancellations department.

but this wasnt early cancelation, this was in the 23rd or 24th month, thing is they didnt even bother checking in the system, we told them are contract period is up or nearly up and would like to port to prepaid as soon as the contract is completed even mentioned dont want to port early, what would they need from us, straight out the guy says they cant do anything we need to call vodacom.

[Ockie]

but this wasnt early cancelation, this was in the 23rd or 24th month, thing is they didnt even bother checking in the system, we told them are contract period is up or nearly up and would like to port to prepaid as soon as the contract is completed even mentioned dont want to port early, what would they need from us, straight out the guy says they cant do anything we need to call vodacom.

In that case it sounds like you landed up with a dud consultant. To get a line that is out of its contract period is a simple migration on the system. All stores have access to this function on the system.

[isie]

In that case it sounds like you landed up with a dud consultant. To get a line that is out of its contract period is a simple migration on the system. All stores have access to this function on the system.

i figured that

again sure you dont want to open a store in the west rand?