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Thread: ADSL international connectivity problems (29 June 2012)

  1. #106
    Web Africa Representative WAJeff's Avatar
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    SAT-3 cable repair vessel still on-site running cable repairs. Still no ETR as yet. A huge thanks for everyone's patience

  2. #107
    Web Africa Representative WAJeff's Avatar
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    Wish we could bring more updates to the table guys. Or even better an ETR.
    None as yet unfortunately, I can tell you though that we've been working non-stop on securing additional capacity for our fail-over links in an effort to minimise the impact.
    No further updates are expected for tonight, should have some news by tomorrow.

  3. #108

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    Quote Originally Posted by Icarium View Post
    In other news, SEACOM engineers have decided to throw a celebratory party that it is not, in fact, SEACOM that is down this time...
    LOL, was thinking the same

  4. #109
    Web Africa Representative WAJeff's Avatar
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    Good morning everyone.
    The SAT-3 repair ship has detected and cut out the fault. Repair efforts are continuing. More info to follow when available.

  5. #110
    Web Africa Representative WAJeff's Avatar
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    We've noted a drastic improvement on international capacity as well as latency. An official update will follow once we receive confirmation from our upstream providers.

  6. #111
    Web Africa Representative WAJeff's Avatar
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    No official word of a proper resolution just yet, so the last update still stands.
    Our upstream providers and engineers are still monitoring traffic slowly. My home connection is looking much better, haven't tried gaming yet so I've only noticed NNTP being a bit slower than usual.

    As soon as feedback lands in my inbox I'll have it posted up.
    What a weekend....

  7. #112
    Web Africa Representative WAJeff's Avatar
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    Evening all.
    Got some good news SAT-3 capacity is back up and running at 100%

    Our upstream providers are still monitoring the situation though, so we'll keep this as a listed "outage" for the moment. I'm sure by tomorrow things will return to normal. Further tweaks or repairs may still take place until further notified.
    On that note, I'm off to sleep - will post up some feedback tomorrow morning.

    Thanks again for everyones patience!
    Last edited by WAJeff; 01-07-2012 at 09:49 PM.

  8. #113

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    I feel bad that WAJeff is the only one posing, so I will drop in with a question...

    I noticed that the MTN Uncapped Lite package we are running at home was pretty much dead as well, since friday. 3G on my iPhone (also MTN) was working just fine... but the Uncapped, nada.

    So my question is, were MTN Uncapped accounts also affected?

  9. #114
    Web Africa Representative WAJeff's Avatar
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    Quote Originally Posted by dequadin View Post
    Big thanks to @WAJeff! Pitty I couldn't have gotten this kind of feedback from my ISP.
    Absolute pleasure
    Traffic is still running smoothly, just waiting for the final "it's resolved" words from our upstream guys and we can close this one off for good!

  10. #115
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    Hi All,

    We can confirm that the cable has been restored and is up and running as per normal.

    Unfortunately maintenance will continue to be done on the Europe - India gateways between Portugal and Gibraltar. This is expected to be completed on the 5th July 2012.

    We'll be monitoring the cable extremely closely and inform everyone of any issues as they arise.
    Justin Wilson
    Web Africa Online Team
    Web Africa - Your ADSL and Hosting provider. | Follow me on Twitter

  11. #116

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    Is anyone else still having latency issues with international websites?

  12. #117
    Grandmaster Saajid's Avatar
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    Quote Originally Posted by X_Squared View Post
    Is anyone else still having latency issues with international websites?
    Everything seems to be working 100% for me, on Afrihost and WebAfrica. You might want to try restarting your modem if you are still having issues - reset you connection and remove any cached information.

  13. #118

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    Thanks for the advice Saajid but I'm actually running a Telkom Metrolan at the office. I was affected by the SAT3 outage over the weekend and things seemed to be alright this morning, but most of the afternoon all international traffic has pretty much ground to a halt. I just thought I'd ask if anyone was still having issues on the DSL side as we were both affected by the same outage on Friday. My home DSL connection on Mweb is fine but I didn't even notice a problem over the weekend.

  14. #119

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    http://www.twitch.tv/itshafu page still does not work stream video on WA however does on my Afrihost. This worked on Afrihost the whole weekend and last worked on WA before the sat-3 problems. Can this be investigated.

  15. #120
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    Quote Originally Posted by Munch View Post
    http://www.twitch.tv/itshafu page still does not work stream video on WA however does on my Afrihost. This worked on Afrihost the whole weekend and last worked on WA before the sat-3 problems. Can this be investigated.
    We can definitely get this looked into. Please PM your client code and I can escalate this to our ADSL Support.
    Justin Wilson
    Web Africa Online Team
    Web Africa - Your ADSL and Hosting provider. | Follow me on Twitter

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