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Thread: First time ordering ADSL

  1. #1

    Default First time ordering ADSL

    Hey everyone, telkom phoned me on 2012/06/27 to order a Simple Plus package for R499, got a order no and everything, then after I spoked to telkom I got an SMS from them saying that my order is receiving attention.

    So how long am I going to wait for a tech to phone me so that he can install the line?

    Thank you.

  2. #2

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    At least a week.
    The theoretical capacity of a Boeing 747 filled with Blu-ray Discs is 595,520,000 Gigabytes, resulting in a 245,829 Gbit/s flight from New York to Los Angeles.

  3. #3
    Master werny's Avatar
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    Nov 2009
    Location
    Bellville, Cape Town
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    Default

    I got mine in 1 day.

    I went to the Telkom Shop near me in the morning and got the reference number and order number, sent it to one of my friends father and he went to the exchange and got me on one of the ports.

    Was so happy that day.
    "It's like lifting up the queens skirt and then finding out she's wearing a thong" - Jeremy Clarkson

  4. #4

    Default

    Mine took two days.

  5. #5

    Default

    Got mine working in the week. Just a heads up. Something I was not aware of at first, is that once the router is installed and connecting, you still have to go to Telkom's web site using the dsl modem. This is to 'verify' the line. You must type in your landline nr and the order number. Only once the line is 'verified', will you be able to connect to others sites.

  6. #6
    The poster previously known as Qwikslver Chevron's Avatar
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    Oct 2007
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    Joburg
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    9,805

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    Mine took 2weeks.

  7. #7

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    Do you want a complete phone line or just an ADSL activation?

    If its the latter and the tech comes out beware of the hidden installation cost.

    you can do it yourself.
    There are only 10 types of people in the world: those who understand binary, and those who don't.

  8. #8

    Default

    Quote Originally Posted by SCHNITZER ZA View Post
    Hey everyone, telkom phoned me on 2012/06/27 to order a Simple Plus package for R499, got a order no and everything, then after I spoked to telkom I got an SMS from them saying that my order is receiving attention.

    So how long am I going to wait for a tech to phone me so that he can install the line?

    Thank you.
    We ordered the same package in the beginning of June - they said it would be installed in a week... got our SMS as well, like you did. 2 weeks later I call to ask what's up. Apparently what they failed to mention is that they are waiting for a R700 deposit (which we weren't told about)... So maybe just play it safe and confirm that they are not waiting for you to pay something, that you have no idea about, else they will chuck your order out after 30 days.

  9. #9

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    Quote Originally Posted by Flidiot View Post
    We ordered the same package in the beginning of June - they said it would be installed in a week... got our SMS as well, like you did. 2 weeks later I call to ask what's up. Apparently what they failed to mention is that they are waiting for a R700 deposit (which we weren't told about)... So maybe just play it safe and confirm that they are not waiting for you to pay something, that you have no idea about, else they will chuck your order out after 30 days.
    I phoned them on Friday, they said they are just sorting out a number with the exchange then they will let me know when they can install the line. I was at a Telkom Direct shop today and they gave me a free 8ta 3G dongle and R150 8ta airtime to use while a wait for my line to be installed.

  10. #10

    Default

    Quote Originally Posted by SCHNITZER ZA View Post
    I phoned them on Friday, they said they are just sorting out a number with the exchange then they will let me know when they can install the line. I was at a Telkom Direct shop today and they gave me a free 8ta 3G dongle and R150 8ta airtime to use while a wait for my line to be installed.
    Ah ok, that's good then - at least you didn't get a surprise like I did

    Aren't you meant to get the dongle with 500MB data (once off) as part of that R499 special, anyways though?

  11. #11

    Default

    Quote Originally Posted by Flidiot View Post
    Ah ok, that's good then - at least you didn't get a surprise like I did

    Aren't you meant to get the dongle with 500MB data (once off) as part of that R499 special, anyways though?
    Yes, thats the one I got, but they give you R150 airtime, so I took that airtime and bought the 2GB + 1GB promo....So thank you Telkom. So I hope they can install my line this week.

  12. #12

    Default

    Quote Originally Posted by SCHNITZER ZA View Post
    Yes, thats the one I got, but they give you R150 airtime, so I took that airtime and bought the 2GB + 1GB promo....So thank you Telkom. So I hope they can install my line this week.
    Going to steal that idea for when ours eventually goes through as well! Hoping to get our order number this week too... Good luck with getting your line!

  13. #13

    Default

    So I phoned Telkom today and they told me that there are no open ports in Sunward Park's exchange. So see you in a few months ADSL....

  14. #14

    Default

    Quote Originally Posted by SCHNITZER ZA View Post
    So I phoned Telkom today and they told me that there are no open ports in Sunward Park's exchange. So see you in a few months ADSL....
    gotta love Telkom...

  15. #15

    Default

    I'm going on 3 weeks waiting now

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