8.ta, Your network is PATHETIC!

[robertwj]

I have the same problem. 8ta have done nothing but waste my money and take up my time. Web page timeouts. disconnections... THIS is why i will NOT be opening up any contract let alone buy r1 airtime!

[robertwj]

I am having problems in Groningen St, Kabega Park, Port Elizabeth.
I experience the bad speeds and incredibly high latency at any time of the day.
My 8ta internet just dies after a while and i have to reconnect so gaming is out of the question for me and downloads fail because the connection drops.

[Telkom Mobile]

Hi robertwj

Please can you provide us with tracert results?

Regards,
Social Media Team

[Effjh]

Time: 21:38

Tracert: www.telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 4 ms 22 ms 1 ms 10.0.0.2
2 * * * Request timed out.
3 741 ms 613 ms 716 ms 172.16.2.5
4 * 502 ms 699 ms 172.16.2.129
5 1131 ms 1330 ms 920 ms wbs-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.4.1
17]
6 1148 ms 2655 ms 518 ms 196.43.39.162
7 404 ms 511 ms 409 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
8 431 ms 409 ms 404 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
9 2515 ms 511 ms 424 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

RSSI: >= -68 dBm
Device: E1820

Location: Richwood Tower, Cape Town

[Effjh]

[Ho3n3r]

Time: 21:38

Tracert: www.telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 4 ms 22 ms 1 ms 10.0.0.2
2 * * * Request timed out.
3 741 ms 613 ms 716 ms 172.16.2.5
4 * 502 ms 699 ms 172.16.2.129
5 1131 ms 1330 ms 920 ms wbs-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.4.1
17]
6 1148 ms 2655 ms 518 ms 196.43.39.162
7 404 ms 511 ms 409 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
8 431 ms 409 ms 404 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
9 2515 ms 511 ms 424 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

RSSI: >= -68 dBm
Device: E1820

Location: Richwood Tower, Cape Town

Holy cow! Do you live ON the actual tower?

[Effjh]

Holy cow! Do you live ON the actual tower?

Yes I'm the 8ta Tower Troll.

Haha no thats my 3g wifi router...

[Telkom Mobile]

Hi all!

Thank you for all the tracerts and feedback. We are currently experiencing a higher than normal customer data usage which will affect throughput during busy hours. Network optimization is in progress which will address the issue. A resolve is expected by next week Wednesday (18/07/2012).

Apologies for the inconvenience

Regards,
Social Media Team

[sajunky]

Below are three traces with different results:
First one ideal, second shows delay on 8ta network, third one complete unacceptable - 1.5s somewhere between 8ta and Telkom.
Location Gauteng Knoppieslaaghte (near Diepsloot). Cell ID 22222, signal -77dBm.
We have open reference, yesterday received call from Veronica informing that in 3 weeks threre will be new tower on this location. I asked for Cell ID, received my current Cell ID as an ID for new tower. Not sure that new tower is going to help with these unstable pings.

C:\>Tracert www.telkom.co.za

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2   165 ms    50 ms    39 ms  172.16.1.5
  3    44 ms    39 ms    39 ms  172.16.1.129
  4    42 ms    39 ms    49 ms  tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181.
77]
  5    41 ms    49 ms    69 ms  196.43.39.162
  6    39 ms    40 ms    39 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
  7    38 ms    39 ms    39 ms  nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
  8    47 ms    48 ms     *     nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]
  9    48 ms    49 ms    39 ms  nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\>Tracert www.telkom.co.za

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2   359 ms   309 ms   349 ms  172.16.1.5
  3   277 ms   339 ms   379 ms  172.16.1.129
  4   275 ms   349 ms   319 ms  tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181.
77]
  5   303 ms   358 ms   329 ms  196.43.39.162
  6   300 ms   360 ms   369 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
  7   768 ms   399 ms   319 ms  nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
  8     *      290 ms   339 ms  nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\>Tracert www.telkom.co.za

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2   320 ms   359 ms   349 ms  172.16.1.5
  3   308 ms   369 ms   359 ms  172.16.1.129
  4   356 ms   337 ms  1439 ms  tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181.
77]
  5   347 ms   370 ms   388 ms  196.43.39.162
  6   351 ms   339 ms   359 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
  7   278 ms   369 ms   379 ms  nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
  8   297 ms   369 ms   389 ms  nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

[Speedster]

Mine is also up the pipe again. Was hoping to watch this weekend's rugby but 8ta disappointing me once again... Should learn not to get my hopes up with these guys.

[Ho3n3r]

Yes I'm the 8ta Tower Troll.

Haha no thats my 3g wifi router...

F me. Once I learnt how it worked I knew this was a stupid question