Around end April / beginning May, I complained on this forum about the speeds I was getting from 8ta.
- A few days later, two Telkom technicians beamed down to my house to test the signal strength. They said it was strong. They said the matter would now be escalated to Networks.
- A month later, I got a phone call from a guy called Barend who said he was an independent contractor who'd been asked by 8ta to do an independent test of my connectivity. He said everything looked fine.
- Over the two months since my complaint, I noticed what appeared to be a cyclical pattern which some other posters on this forum have noticed as well: The closer you are to the end/beginning of the month, the slower the speeds.
On Thursday last week, almost exactly two months after the visit by the Telkom technicians, I got an SMS saying:
And then, 30 minutes ago, this:8ta, Your case number xxxxxxx is being attended to and has been escalated to networks for further investigation. for inquiries, pls call 180
I've got two things to say to 8ta in response:8ta!David The slow download speeds towards the end of the month is caused by congestion. The planned sites should be on air in 1-2 yrs will resolve the issue
- Thanks for letting me know that the slow download speeds towards the end of the month "is caused by congestion". If you could possibly confirm that the reason traffic in the morning moves slowly is because of the large number of cars on the roads, that would be helpful to know too.
- Stating that something that's going to happen in 1-2 years will "resolve" the issue is stretching the definition of the word "resolve" a little, don't you think? It's like the AA telling someone whose car has just broken down that in 6 months time there will be a new train station just across the road from where his car is sitting ... Here's a better idea: In 3-4 months I will have used up the 60+60 data that I (foolishly) bought from 8ta. Rather than buying some more data from 8ta, I'll just buy some data from one of 8ta's competitors. That will "resolve" the issue a lot faster.