I eventually got Cybersmart to transfer my ADSL line back to my name.
I called up Telkom and asked for the ADSL upgrade from 1mb to 10mb. They went and upgraded it to 4mb instead of 10mb???
Could there be a reason for them not upgrading to a full 10mb ? or were they just not listening. The telkom guy did say that the exchange does support 10mb.
Here are my line details
SNR Margin : 26.0 12.0 db
Line Attenuation : 36.5 19.5 db
Data Rate : 4096 512 kbps
Max Rate : 11008 952 kbps
POWER : 19.5 5.5 dbm
CRC : 6 0