Sybaritic trouble

[Xyler]

Is it just me or did someone remove their post?

[rwenzori]

Is it just me or did someone remove their post?

Modular censorship. You should be grateful.

[Xyler]

Modular censorship. You should be grateful.

Does that happen all the time?

[rwenzori]

Does that happen all the time?

Very seldom - the forum is very well moderated.

[Xyler]

First time noticed... I know other forums that needs it....

[xrapidx]

Email from scumbaritic:

Order Status:
Warranty : Received at Sybaritic
Comments: Warranty Notification : Sybaritic has received your item for warranty. We will check / book the item in with our suppliers and keep you updated.

Method: Courier
Item: Cooler Master eXtreme Power RP-600-PCAR Power Supply - 600W
Fault: system specs:
ASUS P8Z68M-PRO
Intel i5 2500K
Corsair 2x 4GB DDR3 1600MHz
ASUS ENGTX560 Ti
2x Seagate 7200RPM Harddrives
1x ASUS DVD-ROM
2x 120mm fans
1x 80mm fan
Windows 7 x64 Ultimate

By doing a Windows 7 performance assessment I can hear the PSU makes whistling sounds when the GFX card is under load.
These sounds are not from fans or wind noise.

If this is recent - you're not doing yourself any favours by calling them names.

[Inn3rs3lf]

It seems like this whole thread has just gone haywire am I missing something here?
Because on the one hand we have the attitude of the client & re-seller, then there is the question of service that's been given or the lack of service.

I cant imagine that it would take 2 months for a product to be shipped from the re-seller to the supplier get tested & then get shipped back, unless they have an office on the moon then it might make sense.
Was the issue length perhaps 2 months? IE since the product was bought & then shipped back & forth twice?(standard practice is usually 1 week when you send something to your supplier, & then the issue gets resolved in that one week).

How is there a lack of service from the re-seller as I stated earlier it seems like they were still willing to try & resolve the issue if the customer brings in his computer to replicate the problem.
If the supplier tested the unit & doesn't find a fault how is the re-seller at fault? Standard practice is that when you received stock back from your supplier the job sheet is included, did the customer/client receive this? If not then the re-seller would be at fault, until they can produce evidence that the supplier tested the unit & found it to be fault free.

To just swapping the unit out, in a perfect world yes that would have been nice, but how can you justify replacing & part that doesn't test faulty at your shop our your supplier. WHO CARRIES THE COST? You can't replace something that works just because someone isn't happy with it.

By threatening, swearing & then trying to discredit the re-seller will not help your case, as long as the re-seller can prove that they did a test on the unit, & the supplier has a job sheet stating that the unit is fault free & then the re-seller still wants to help by checking the unit in the clients machine, the only person at fault is the client, & after what i have read here so far pertaining to the attitude of the client I can understand why the re-seller might not answer emails, as the above client has come of as abusive in most of his writings.

I the end ,if there is a fault with the unit I would suggest the client taking it up with either the importer or go directly to the manufacturer, log & fault email them, mail them the job sheet from the supplier stating the unit is fault free.
The re-seller has nothing to do with the warranty, they can choose to carry the cost & then replace the unit to keep the customer happy(but the attitude of the customer plays a big part in this), I am sure if the customer was not as abrasive as his writings above shows, then they might have worked out something. In our many years in this industry we have replaced a few products absorbing the cost but like I stated then the customers attitude played a role.

The warranty is upheld by the supplier not the re-seller, if the re-seller can prove that there dealing was correct then they should be absolved of any blame.

I am not a legal expert, but tried to write the above in the most logical & fair way that benefits both parties.

The only reply to this issue that sums up every aspect, and in the right light.

[NeoNarchy]

Client complied. PSU is faulty. Went to scumbaritic, proved it. Have it all on video & audio.

If that is the case & the unit was tested in the original case at their shop & shows that there is a fault then it needs to be replaced.
What I would do in a situation like that is have the client there while I do a short test with the original PSU, & then afterwards take one of my tests PSU's or even a sealed one & replicate the test just to make sure that it is the PSU & not the machine.(With the client present).
But lets just say that the test was done & the problem persisted with a different PSU, then client would then be present & would then see that there was no problem. What would the situation be then after all the name calling/defamation that has taken place?

I don't want to take sides nor have I intentionally in my writings in this thread, but we must remember you cant just go & abuse or swear anyone even if they were at fault. No one is perfect it happens that certain stuff might go unnoticed when testing components,
I have had clients report machines not booting & when you put it on the test-bench it will boot first time & you will not know why it wouldn't start even after testing the ram, hdd etc.
Regardless of who was at fault here things could have been handled in a more professional nature & that is the cause of most of the problems in our society, there is no respect for anyone anymore, I saw the OP posts on the re-sellers forum which was clearly uncalled for that's why I was perhaps leaning towards the re-sellers side.
There is NO justification for any of your abusive posts even if the re-seller was at fault no matter how angry you were, but like I said that's unfortunately the signs of our decaying society. I really hope your issue gets resolved.

[mjmapi]

Swearing is not the answer. I do think however that they should have replaced the part.

Totally agree marine1, its one thing been unhappy, but its always wise to keep your cool, after all you still want them to sort out the problem

[mika1000]

this is just attention seeking. nothing else. if the store and the supplier find no fault, there's no fault.

coolermaster psu's tend to be noisy at times. its electronics thats mass produced.

i had the same problem with a dvd writer that did not want to write at the suggested speed, in the end i chucked it in the dustbin and bought another and neither the store nor the supplier could find anything wrong.

i've read through all the various posts about this and if i've been sybaritic, i would sue xyler for defamation and i believe they have a case. and i do not think any normal store wants business like this.

just my cents worth.

[kilos]

No. That's no requirement.

Have you checked your AC voltage (220-240V) ?

[SykomantiS]

this is just attention seeking. nothing else. if the store and the supplier find no fault, there's no fault.

coolermaster psu's tend to be noisy at times. its electronics thats mass produced.

i had the same problem with a dvd writer that did not want to write at the suggested speed, in the end i chucked it in the dustbin and bought another and neither the store nor the supplier could find anything wrong.

i've read through all the various posts about this and if i've been sybaritic, i would sue xyler for defamation and i believe they have a case. and i do not think any normal store wants business like this.

just my cents worth.

Well if you were sybaritic you would have been just as wrong. They credited xyler for the psu after the whole system was taken to their shop and demonstrated to them.

And you don't sue your (ex) customers, that's just stupid man

[xrapidx]

Well if you were sybaritic you would have been just as wrong. They credited xyler for the psu after the whole system was taken to their shop and demonstrated to them.

Where's the update on that?

[SykomantiS]

He's out of town, so probably when he gets back.

[mika1000]

Well if you were sybaritic you would have been just as wrong. They credited xyler for the psu after the whole system was taken to their shop and demonstrated to them.

And you don't sue your (ex) customers, that's just stupid man

many companies sue (ex) customers daily. try taking on telkom, eskom, media24 and many others. its in the way you put something. you can send somebody to hell and then you can make them look forward to the trip.

i've had many dealings worth many hundred of thousands of rands since 2005 and fourty nine (49) orders in total and we had our fights. i've ordered for friends and family and recomended them to many ppl. once waited six weeks for a product after i've paid for it but it was the suppliers fault. on more than one occasion my products had been upgraded as the lower specced items were not availeble.

as i'm from the bundoes i buy all my computer stuff from online stores. and i can tell you some nightmares from other stores. bought a very expensive gpu the package was badly damaged (landmark). a hdd was put in a courierbag with just the antistatic plastic (landmark). and many others. pcnatics, prophecy, webantics and wootware pack their items very well on the other hand. rebeltech send very heavy and big items to the post office after i've paid for a courier, but they send it the same day i've paid for it.

i've did some research and sybaritic is the only company that actually replaced a psu. good for sybaritic. it show how good a company they really are!!! my hat off to greame!!!

http://www.google.com/search?hl=en&q...er+load.&meta=