Today I discovered a debit order deduction on my bank account. It seems to be the first or only one (I still need to check older statements). R150, plus R12 fee. Code: Elim Elitemobile. It went through on 2 July.
I'm on prepaid and, since I do not have a fixed income, I stay away from cellphone contracts (and from debit orders). I have certainly not agreed to anything with Elite Mobile and have given no telesales person my bank account number, nor my ID number.
I called Nedbank. When I finally get to speak to someone, all Nedbank apparently can do is trace the debit order and give me contact details for the creditor. As they put it, I believe, the onus is on me to rag it out with the creditor.
I then lodged a complaint at HelloPeter, naming Elite Mobile. To their credit, they responded soon - but, probably because it was already after 17.00, they said they'll contact me "first thing in the morning". I'll wait and hear what their story is and report back.
The larger question remains: other than identity theft or some such crime by an individual or syndicate, if this is an "error" by an apparently legitimate company, how do they get my account details?
It's quite possible that my account and ID numbers may have fallen into criminal hands - either via snailmail or via the several companies to whom I submit invoices, but I remain sceptical. For telephonic agreement to debit orders, would I still not need to fax a copy of my ID? (I last did this in 2007).
Finally, I've been searching the forum for similar complaints, but find only a few threads, with differing complaints, on Elite Mobile.
Who is this company? Does anyone know more about them than that they are a seller for Vodacom?
They're owned by Comit Technologies (comittechnologies.co.za) and Ignition Group. A who.is shows one Sean Ryan Bergsma as CEO, and Comit Technologies has several ghost sites on the interwebs. Sean is on Facebook, with photographs of him enjoying the fruit of my R150 somewhere in a tropical paradise
Elite Mobile and the Ignition Group are also on Facebook. Any of you tech-heads know a bit more about this dubious company?