High Ping and Latency

[Glipsie]

Internet is not usable currently:

Sunninghill, 22:24
Cell ID: 20615
RSSI: -71dBm

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=261ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=1786ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2999ms TTL=53
Reply from 8.8.8.8: bytes=32 time=3007ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2007ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1267ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2707ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2018ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1998ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=381ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1369ms TTL=53
Reply from 8.8.8.8: bytes=32 time=3008ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2007ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2008ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1998ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1987ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1999ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1998ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2148ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=762ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1989ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1998ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2008ms TTL=53
Reply from 8.8.8.8: bytes=32 time=3978ms TTL=53

Ping statistics for 8.8.8.8:
Packets: Sent = 44, Received = 24, Lost = 20 (45% loss),
Approximate round trip times in milli-seconds:
Minimum = 261ms, Maximum = 3978ms, Average = 1987ms

Fix it please!!!

[robertwj]

^^ I get the same. It times out every few seconds!

[Glipsie]

End of the month is rapidly approaching. The question is, will the 8ta internet be usable ...

Current ping for reference:
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=261ms TTL=52
Reply from 8.8.8.8: bytes=32 time=280ms TTL=52
Reply from 8.8.8.8: bytes=32 time=306ms TTL=52
Reply from 8.8.8.8: bytes=32 time=297ms TTL=52
Reply from 8.8.8.8: bytes=32 time=274ms TTL=52
Reply from 8.8.8.8: bytes=32 time=265ms TTL=52
Reply from 8.8.8.8: bytes=32 time=272ms TTL=52
Reply from 8.8.8.8: bytes=32 time=263ms TTL=52
Reply from 8.8.8.8: bytes=32 time=269ms TTL=52
Reply from 8.8.8.8: bytes=32 time=281ms TTL=52

Ping statistics for 8.8.8.8:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 261ms, Maximum = 306ms, Average = 276ms

[FreddyB]

End of the month is rapidly approaching. The question is, will the 8ta internet be usable ...

and the answer is a definite no

Pinging www.telkom.co.za [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=86ms TTL=247
Reply from 196.43.22.222: bytes=32 time=50ms TTL=247
Reply from 196.43.22.222: bytes=32 time=51ms TTL=247
Reply from 196.43.22.222: bytes=32 time=45ms TTL=247
Reply from 196.43.22.222: bytes=32 time=45ms TTL=247
Reply from 196.43.22.222: bytes=32 time=85ms TTL=247
Reply from 196.43.22.222: bytes=32 time=58ms TTL=247
Reply from 196.43.22.222: bytes=32 time=62ms TTL=247
Reply from 196.43.22.222: bytes=32 time=52ms TTL=247
Request timed out.
Reply from 196.43.22.222: bytes=32 time=69ms TTL=247
Reply from 196.43.22.222: bytes=32 time=76ms TTL=247
Reply from 196.43.22.222: bytes=32 time=44ms TTL=247
Reply from 196.43.22.222: bytes=32 time=86ms TTL=247
Request timed out.
Reply from 196.43.22.222: bytes=32 time=46ms TTL=247
Reply from 196.43.22.222: bytes=32 time=60ms TTL=247
Reply from 196.43.22.222: bytes=32 time=50ms TTL=247
Reply from 196.43.22.222: bytes=32 time=54ms TTL=247
Reply from 196.43.22.222: bytes=32 time=91ms TTL=247
Reply from 196.43.22.222: bytes=32 time=47ms TTL=247
Reply from 196.43.22.222: bytes=32 time=45ms TTL=247
Reply from 196.43.22.222: bytes=32 time=43ms TTL=247
Reply from 196.43.22.222: bytes=32 time=49ms TTL=247
Reply from 196.43.22.222: bytes=32 time=45ms TTL=247
Reply from 196.43.22.222: bytes=32 time=46ms TTL=247
Reply from 196.43.22.222: bytes=32 time=42ms TTL=247
Request timed out.
Reply from 196.43.22.222: bytes=32 time=169ms TTL=247
Reply from 196.43.22.222: bytes=32 time=52ms TTL=247
Reply from 196.43.22.222: bytes=32 time=47ms TTL=247
Reply from 196.43.22.222: bytes=32 time=86ms TTL=247

Ping statistics for 196.43.22.222:
Packets: Sent = 32, Received = 29, Lost = 3 (9% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 169ms, Average = 61ms

my ping is all over the place and download speeds are horrible

Huawei E372 and -65dBm
http://www.speedtest.net/result/2091703671.png

normally get in the 10mb+ ranges

[SarelSeemonster]

Same here in Lyttelton Manor, Centurion. Ping speeds very variable & sites often fail to finish loading. Must be because it's end of the month again.

http://www.speedtest.net/result/2091809545.png

[robertwj]

I have given up with 8ta. The service is terrible, the internet is brain dead slow and is not usable. I was going to open up a contract but i think i will rather go to cell c and spend that bit extra getting RELIABLE AND GOOD INTERNET.

[Beri]

internet is un-usable in pe this morning

[Nitrate]

Can someone from 8ta plz respond to this thread.. Test and customization on your network was suppose too happen. We will not know if anything has/was done on 8ta's behalf as we are not getting any updates.. Last night I had 400+ ping again on internasional sites.. from about 7pm till 11pm.

What is being done about this issue. I agree that 8ta has good ping /latency during certain times of the day but at night it changes completely.

Another issue is supersport live. I can't even watch rugby . recommended line speed is 512kb line. but for some or other reason things just aint working.. youtube seems fine but supersport is a NO GO.. Is this a peering issue?? even my work internet which is a 384kb line delivers better streaming on Supersport.com.

GIVE US FEEDBACK PLZ...

[Telkom Mobile]

Hi all

There are changes being made to 5 sites in the Western Cape this morning. Also 2 major Core changes will be happening which has been identified to resolve the high ping and latency queries. The Core changes will happen over this weekend (11/12 August 2012).

If you guys still have issues by Monday, PM us your current case numbers, or if you have no case number, log it with us by completing our template.

Regards,
Social Media Team

[Nitrate]

thanks for the update. I have read an telkom saix article also saying an upgrade
is on the way..

[Beri]

C:\ping 196.43.22.222

Pinging 196.43.22.222 with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=1552ms TTL=247
Request timed out.
Reply from 196.43.22.222: bytes=32 time=83ms TTL=247
Reply from 196.43.22.222: bytes=32 time=88ms TTL=247

Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 3, Lost = 1 (25% los
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 1552ms, Average = 574ms

[latro]

Since Friday I've had horrid latency issues to the UK. Can't play WoW. Have to use Vodacom.(which has worse signal at my house than 8ta!).

I've submitted a form. Now just to wait and see how techs come out to my home, all while the fault is clearly on the 8ta network..

Edit:

Just to prove it -

[Nitrate]

My internet speeds have finally dropped too what it is suppose to be, my diablo 3 ping is now stable at 220ms , much better than the 400ms ping i had. Let hope everything is resolved.

Thank you 8ta for fixing(hoping) this issue.. I shall keep you updated when and if this problem occurs again...

[Toffelman]

My ping constantly spikes , 8ta is useless. When I phoned you apparently were working on the network yet there's no improvement 4 months later and I constantly get spikes of 1000ms. This service might aswell be free.

[InSanity]

Im having the exact same problem in midrand !