How do I get Telkom to fix a network failure in my area?

[Anakha56]

Greetings,

As the title asks, how? Ever since I upgraded my ADSL line to a 4mb Uncapped product with Mweb I have been getting the most horrendous line stability I have ever seen. During the day and well into the evening the line will fluctuate from 4mb to less than 56k dial-up and my router will register frequent disconnections. After constant communication with Mweb (with me phoning them on their Sharecall number) it was finally revealed that in my area (Waterfall 3 & Crestholm) it has a network failure since September last year and Mweb has no clue when this will be fixed because Telkom is not communicating back to them. I am downgrading my line to a 1mb line in the vain hope that the line stabilizes and becomes usable when I am awake and at home.

So what can I do to escalate this further? Can the Consumer Protection Act be brought into play? Complain to the Government backed Telkom supporter ICASA? I really want to get this issue resolved and I suspect Mweb has no way forward because in reality they cant touch Telkom. Why consumers dont get SLA's boggles me...

[dgm123]

Hi,

Did you ever get this resolved, I have similar problem in Fourways area in Jhb....

[gregmcc]

Hi,

Did you ever get this resolved, I have similar problem in Fourways area in Jhb....

He has had the fault since September. Do you really think he got it resolved between 3am last night and now?

[Anakha56]

Nope not resolved. Thats why I have come asking for help... :/

[robertwj]

Give Telkom a call and request a technician come out and check the area for faults