MWEB Uncapped ADSL Feedback - Part 2

[Fayaaz]

Hi Fayaaz,

I'm not sure that a modem is offered as part of the deal as one of the requirements are that you have an active ADSL line.

The ad actually states that the 12 month contract includes a free modem with the deal. Could you please find out what kind of modem it is.

[MWEB Guy]

The ad actually states that the 12 month contract includes a free modem with the deal. Could you please find out what kind of modem it is.

I'll check it out and get back to you as soon as I receive an update.

[MWEB Guy]

Hi Guys,

We will be carrying out some unplanned maintenance on our business systems from 20h00 this evening onwards. During this time the MyAccount Service on the MWEB portal will be unavailable and our contact centre agents will not be able to access all of your user information, or make any changes to records. We are still available for technical support during this time. Thanks for your patience and understanding.

[markface]

I still want to know about MWEB's 2mbps plans, is it at least in the pipeline to be launched with Telkoms upgrades next month?!? Jeez

[MWEB Guy]

I still want to know about MWEB's 2mbps plans, is it at least in the pipeline to be launched with Telkoms upgrades next month?!? Jeez

Hi markface

We do not have a 2Mb product as yet. We do continuously relook at our product offerings and pricing.

[markface]

Hi markface

We do not have a 2Mb product as yet. We do continuously relook at our product offerings and pricing.

/insert generic response here

[MWEB Guy]

/insert generic response here

It should be happening sooner rather than later...

[Pansyfaust]

It should be happening sooner rather than later...

It has to happen sooner than later as later means its August already

[froot]

It has to happen sooner than later as later means its August already

^5.

The price they charge for the 2Mb product will determine whether I stay on 1Mb or move to 2Mb.

[bekdik]

@MWEB Guy:

I'm trying to run the office 365 preview and it's running slower than Post Office speed delivery van! So far not completed opening Excel in 45 minutes!!!

I notice that the splash screen states that it it's 'streaming application features'.

Does this mean that my Mweb uncapped is treating this as if it was a torrents/streaming site?

If so, then it means that Office 2013 is useless for MWEB uncapped clients.

[froot]

@Mweb Guy

Tech time

http://www.mweb.co.za/services/MyAcc...l/Default.aspx
Server Error in '/Services/MyAccount/Email' Application.

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error: 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: 


[NullReferenceException: Object reference not set to an instance of an object.]
   MyAccount.Shared.Profile.LoadProfile() +274
   MyAccount.Shared.Profile..ctor(Guid smiIdentity) +110
   MyAccount.Shared.MasterView.get_CurrentProfile() +122
   MyAccount.Shared.BasePage.OnPreInit(EventArgs e) +19
   MyAccount.Shared.ServiceBasePage.OnPreInit(EventArgs e) +47
   System.Web.UI.Page.PerformPreInit() +31
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +282

Version Information: Microsoft .NET Framework Version:2.0.50727.5456; ASP.NET Version:2.0.50727.5456

[MWEB Guy]

@Mweb Guy

Tech time

Hi froot,

We are currently carrying out some unplanned maintenance on our business systems whicha started at 16:00. During this time the MyAccount Service on the MWEB portal will be unavailable and our contact centre agents will not be able to access all of your user information, or make any changes to records. We are still available for technical support during this time.

Edit: Please note the correct maintenance message is now in place.

[froot]

Hi froot,

We are currently carrying out some unplanned maintenance on our business systems whicha started at 16:00. During this time the MyAccount Service on the MWEB portal will be unavailable and our contact centre agents will not be able to access all of your user information, or make any changes to records. We are still available for technical support during this time.

Edit: Please note the correct maintenance message is now in place.

Hi

Nope, I still get that error

But thanks for the update.

Edit: Ooh, I see.... my web session is still active so it didn't give me any such errors.

[Mephisto_Helix]

Got the spike in international latency again ..... 50-70 more than usual. Why does this keep happening over and over?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andre>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=257ms TTL=238
Reply from 212.58.241.131: bytes=32 time=257ms TTL=238
Reply from 212.58.241.131: bytes=32 time=257ms TTL=238
Reply from 212.58.241.131: bytes=32 time=256ms TTL=238

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 256ms, Maximum = 257ms, Average = 256ms

C:\Users\Andre>ping side-line.com

Pinging side-line.com [74.208.47.190] with 32 bytes of data:
Reply from 74.208.47.190: bytes=32 time=392ms TTL=46
Reply from 74.208.47.190: bytes=32 time=391ms TTL=46
Reply from 74.208.47.190: bytes=32 time=391ms TTL=46
Reply from 74.208.47.190: bytes=32 time=391ms TTL=46

Ping statistics for 74.208.47.190:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 391ms, Maximum = 392ms, Average = 391ms

[MWEB Guy]

Got the spike in international latency again ..... 50-70 more than usual. Why does this keep happening over and over?

Hi Mephisto_Helix

There is no reported international issue that we aware of. Please PM me the line number so that I can check your line readings.