Please see the PM I sent you regarding your request.Originally Posted by oliverwww
Please see the PM I sent you regarding your request.
Nice, thanks1 week if your line is with mweb , how long it took me with mweb
Hi,
My ADSL is half the speed it should be, Telkom claim there is nothing wrong with the line, port etc, mweb telephonic support claim the same, but all speed tests show my connection is 1.30Mbps instead of 3.98Mbps as its been for the past 4 years??
"Bacon and eggs. A lifetime commitment for a pig, a day's work for a chicken"
Hi,
I have checked the account for you and everything seems in order.
As a test I have reauthed the account to see if makes any difference.
Please power down the router for about 10mins then test again.
Hi,Hi,
I have checked the account for you and everything seems in order.
As a test I have reauthed the account to see if makes any difference.
Please power down the router for about 10mins then test again.
No improvement, seems to be even slower now?
"Bacon and eggs. A lifetime commitment for a pig, a day's work for a chicken"
Hi
Could you please send me a trace test to one local and one internationl site.
Also please advise what sort of speeds you get on a speed test.
Hi,
Did a trace test to www.news24.co.za and www.sabc.co.za, all timeout.
Speedtest 2.43Mbps Down, 0.43Mbps up, this is to the Newlands server, I am in Lakeside (southern suburbs, Cape Town)
Redid the test
Tracing route to x.24.com [41.86.110.143] (odd this is listed instead of news24??)
over a maximum of 30 hops:
1 * * * Request timed out.
2 8 ms 9 ms 8 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 10 ms 10 ms 10 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 10 ms 10 ms 10 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 10 ms 11 ms 10 ms 196.28.178.70
6 10 ms 10 ms 11 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166
7 10 ms 10 ms 10 ms 41-86-110-143.mweb.co.za [41.86.110.143]
Trace complete.
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:
1 * * * Request timed out.
2 8 ms 9 ms 9 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 10 ms 10 ms 10 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 10 ms 11 ms 10 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 10 ms 10 ms 11 ms 196.28.178.66
6 10 ms 10 ms 11 ms cte-core-sw2.vwol.net [196.41.144.35]
7 11 ms 11 ms 11 ms www.mweb.co.za [196.2.63.110]
Trace complete.
Tracing route to www.cnn.com [157.166.226.25]
over a maximum of 30 hops:
1 * * * Request timed out.
2 8 ms 8 ms 9 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 10 ms 10 ms 10 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 10 ms 10 ms 10 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 157 ms 159 ms 158 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 158 ms 159 ms 159 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
7 156 ms 156 ms 157 ms 176.67.177.131
8 160 ms 204 ms 154 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 159 ms 155 ms 155 ms vl-3601-ve-225.csw2.London1.Level3.net [4.69.166.145]
10 159 ms 155 ms 155 ms ae-59-224.ebr2.London1.Level3.net [4.69.153.141]
11 261 ms 255 ms 255 ms ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78]
12 235 ms 230 ms 235 ms ae-10-10.ebr2.Washington12.Level3.net [4.69.148.50]
13 230 ms 229 ms 238 ms ae-1-100.ebr1.Washington12.Level3.net [4.69.143.213]
14 252 ms 245 ms 249 ms ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
15 277 ms 304 ms 273 ms ae-1-51.edge4.Atlanta2.Level3.net [4.69.150.13]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Will check again in the morning, hope you have some more ideas. I need this issue resolve.
Last edited by PurSpyk!!; 09-08-2012 at 10:18 PM.
"Bacon and eggs. A lifetime commitment for a pig, a day's work for a chicken"
Purspyk have you checked what speed your line is synching?
Trying to get Telkom to get realistic prices is like trying to create a folder or file called “con” in windows
1024K MWEB uncapped shaped connection
Hi PurSpyk
Tell me have you tested it again this morning ?
Hi,
Speedtest seems a bit faster, trace test still timing out. Something has changed as I have never had any issues with my line. The line is syncing at the correct speeds.
Early morning speed are about 3Mbps, then quickly slow down to about 2Mbps!
General browsing also seems slow, sites take longer to load.
Last edited by PurSpyk!!; 10-08-2012 at 08:48 AM.
"Bacon and eggs. A lifetime commitment for a pig, a day's work for a chicken"
Than you for the added information, I will escalate to our specialists.
Thanks, I am currently at work, so wont be able to do any tests on my connection until about 17h30.
"Bacon and eggs. A lifetime commitment for a pig, a day's work for a chicken"
Noted thank you
Morning Guys.
Seems there is a major ADSL outage in the 016 (Vaalpark) area.
@MWEBGuy: Is there any news or ETR on this?
Hi Krypty
No ETR has been provided, please keep an eye on our network status page for updates.
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