MWEB Uncapped ADSL Feedback - Part 2

[Flidiot]

Has the Mweb Durban POP just gone down?

Maybe related to this? Just a thought...

http://mybroadband.co.za/vb/showthre...71#post8742871

[MWEB Guy]

Has the Mweb Durban POP just gone down?

Good morning Hummercellc, we have encoutnered a problem on the Durban IPC and are routing via JHB in the interim.

[Mephisto_Helix]

Ah, explains the crappy connection and download speeds :/

[Mephisto_Helix]

Correction - no download speeds now.

[MWEB Guy]

Correction - no download speeds now.

Ah, explains the crappy connection and download speeds :/

Good Morning Mephisto_Helix, p2p will be affected by this. We are doing all we can to resolve the problem as soon as possible. Please bear with us...

[Mephisto_Helix]

Yep, always know you guys are on the ball ...... should have known to come to the thread first for updated news, heh.

[MWEB Guy]

Yep, always know you guys are on the ball ...... should have known to come to the thread first for updated news, heh.

we do what we can... thanks for understanding though.. its much appeciated...

[Lazy.Me]

In contact with the Abuse department, so far after 3 emails and 2 responses i still havent received any kind of clarity of what i supposedly did wrong, which is great fun.......

[MWEB Guy]

In contact with the Abuse department, so far after 3 emails and 2 responses i still havent received any kind of clarity of what i supposedly did wrong, which is great fun.......

Hi Lazy.Me

I'll ask them reply to you with more clarity.

[Lazy.Me]

Thank you Mweb Guy

[shooter_za]

Morning shooter_za

Thank you for all the information provided.

Please can you PM me the MWEB account details so that I can look into this from our side and provide you with feedback.

Thanks for the investigation.

To wrap this up: Logged ticket on Telkom site. Telkom phoned me and wanted to know what exactly was wrong with the line, what speeds I was getting, pings, etc. We arranged a visit. 20 minutes before they showed up I lost ADWL line sync. They showed up exactly on time, activated my ADSL line on their system and I'm back to enjoying my MWEB 1MB uncapped account at full speed. Have to give credit where it is due

[oliverwww]

Hi MWEB Guy

Another technician came out today, he says it is the distance and doesnt know what is wrong!? I told him if you can get it before you can get it again! He asked if you could please reset the port and try bumb it up to 4mb once again! Telkom have no idea what they are doing! We are sick of this

Oliver

[MWEB Guy]

Hi MWEB Guy

Another technician came out today, he says it is the distance and doesnt know what is wrong!? I told him if you can get it before you can get it again! He asked if you could please reset the port and try bumb it up to 4mb once again! Telkom have no idea what they are doing! We are sick of this

Oliver

Hi oliverwww

Best you keep on pressuring them to get it fixed.

[nihilist]

Not particularly, I'd drop MWEB in a heartbeat if a couple tens of gigs of legitimate downloads triggered anything. However, I've never ever done that amount of HTTP downloading in one go, so I guess this is just... insurance if anything mysterious happens.

You mean.. you're not Komplete?

[Lazy.Me]

Hey Mweb Guy

Still waiting on feedback from the abuse department.

I was wondering, could you please clarify what Mweb means by:

prolonged transfers over consecutive days could also trigger a warning. Bypassing our shaper, etc.

What is defined as a prolonged transfer? And do you loot at all data usage (steaming, http, vpn, torrents, etc, or is it prolonged transfer on a specific protocol or connection?
Also wanted to know, does prolonged transfers mean a session? as this was brought on on the Mweb Q&A forum
Also, what do you mean by bypassing your shaper, i spoke to a Mweb Technical consultant and he said this was the manipulation or your cap/adsl line to receive higher speed than you are suppose to.
Just to make sure warnings are avoided