PLEASE bear with me and read the below so you can understand the entire problem. This is affecting my work at home severely!
i have had a 4MB line for over 2 years now. It has NEVER given me problems until now.
I opened my original ticket on the 7 July 2012 with Telkom.
I then followed-up on the 11 July 2012(5days later) because I had heard nothing and they told me the ticket was closed because apparently my wife called the call centre and told them everything was fine! This is absolutely nonsense because my wife doesn’t even know the ADSL call centre number and she is FAR from tech savvy and has no idea what it all entails! The truth is that they just closed it without investigating!
I then reopened the ticket on the 11 July 2012 and they told me they marked it as a repeat fault, urgent and escalated. They called my wife on Thursday 12 July (God only knows why they keep calling my wife) and asked if the problem was resolved and my wife said no but that they should rather call me so she gave the person my number and nobody called.
I only heard from the technician on Saturday morning the 14 July 2012. The guy never even went out to the exchange box and he never even came to my house. He just asked me what my modem was syncing at and what my noise and attenuation levels were and told me that the problem is on my exchange and that the ports are full and there is nothing he can do but this is a brand new developing area and houses are still going up in my area. If this was an old area I would understand. The speeds I am getting are HORRENDOUS and I already mentioned that I had a 4MB line for over 2 years now! See speed test results below.
Currently the line is so slow that I wait 20seconds for a site to open up. I get timeouts on websites and doing a speed test it shows that I only have less than 0.5MB line. See below:
Is there anything I can do??