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Thread: Advice needed - Telkom 4MB only 0.5MB!! Don't know what to do! I just want to cry!!

  1. #16

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    Yh, but can congestion really make a 4MB line so bad that it produces 0.15-0.29MB speeds??? I feel something has to be wrong somewhere!

  2. #17
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    That's the speeds I was getting...

    The worst of the whole experience for me was how long it took for Telkom to tell me what was wrong. It was waffle waffle bull**** for months, until I eventually found somebody that knew somebody that had a number for somebody at my local exchange. Phoned this guy and he was like "yeah, dslam is constantly falling over, upgrade request in Pretoria since last year, ETA unknown, sorry". Well that was one year ago...

  3. #18

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    Quote Originally Posted by Wolvyreen View Post
    Yh, but can congestion really make a 4MB line so bad that it produces 0.15-0.29MB speeds???
    IMO, Yes !
    I'm ashamed of South Africa. It's an absolute disgrace that you can pass matric with a mark of 30 percent." - Jonathan Jansen

  4. #19

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    Well, according to all the advertising that I have seen, the company called Telkom offers services using DSL technology structured in multiple different speeds.

    When we as the consumer, pays for their services that were advertised, by different methods of direct and indirect marketing, and that service is not delivered as advertised and as expected, we should have some sort of recourse according to the CPA? Correct?

  5. #20

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    They specify "Up to" - that covers all !
    I'm ashamed of South Africa. It's an absolute disgrace that you can pass matric with a mark of 30 percent." - Jonathan Jansen

  6. #21

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    Remember that it needs to be within the boundaries of the definition of broadband. And 0.15mb->0.29mb is not broadband.

  7. #22
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    Quote Originally Posted by Wolvyreen View Post
    Remember that it needs to be within the boundaries of the definition of broadband. And 0.15mb->0.29mb is not broadband.
    Technically it (ADSL modulation/technology) falls under broadband, simply because it uses a collection of frequency bands to transmit & receive the data.

    Unfortunately congested exchanges could result en VERY poor download/upload speeds and also terrible latencies.
    The speedtest.net's latency/ping time was OK.

    Could you perhaps do a trace route to www.google.co.za and post the results here? If the first few hops (past your own modem) have high latencies, then you're most likely sitting on a congested exchange. There are other possibilities/reasons for high latencies too.

  8. #23

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    internet solutions top 20% throttle during daylight hours maybe?

  9. #24

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    Hi, Sorry I took so long to respond. I am not with IS. I am with MWEB(SAIX).

    C:\Users\#####>tracert www.google.co.za

    Tracing route to www-cctld.l.google.com [74.125.233.31]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router [########]
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 9 ms 8 ms 8 ms cpt01s01-in-f31.1e100.net [74.125.233.31]

    Trace complete.

    C:\Users\#####>

  10. #25
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    Wolvyreen:
    It seems like you have a firewall that is blocking ICMP packets in some strange way.

  11. #26
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    Quote Originally Posted by Pada View Post
    Wolvyreen:
    It seems like you have a firewall that is blocking ICMP packets in some strange way.
    Could be a proxy server also my work does same

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