Why is it that vodacom force you to get itemized billing if you have a query on your account? this is ludicrous? Last month i had a query on my account, and i wanted to know where a certain transaction had come from. Because i dont have itemized billling enabled,they said i would first have to go through the schlep of enabling it, and then i have to pay for it? Surely this is illegal? Why should i have to pay for it? Why should i have to enable it?
Another thing that really ticks me off is i have a anytime 240 minutes contract, i am not using all those minutes anymore and wanted to downgrade to 150 anytime minutes. There are only 2 months left of my contract. Let it also be known that i have been a vodacom customer for almost 13 years. They want me to pay 300 rands to downgrade. I dont understand why i have to pay for something i am not even consuming?
Honestly are all the cell companies like this? Vodacom suck and i cannot wait to end my dealings with them. problem is, are any of them any better?