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Thread: Complaint against Vodacom

  1. #61

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    Quote Originally Posted by blunomore View Post
    This sounds unbelievable. With Vodaom I had a 2.5GB contract for somethiing like R400 per month. If 8ta charges R200 for 10GB, how come they are not getting all of SA to sign up with them???????
    You don't believe me?

    See for yourself:
    http://www.8ta.com/plans/postpaid-data/i5promo/
    Why do people get attacked by sharks? I mean, how do you not hear the background music?
    DEL PythonFSi

  2. #62
    Super Grandmaster blunomore's Avatar
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    Quote Originally Posted by PythonFSi View Post
    You don't believe me?

    See for yourself:
    http://www.8ta.com/plans/postpaid-data/i5promo/
    I believe you. I am saying that if there is such a huge difference in price between them and Vodacom/the rest, you would think everyone would go for 8ta then.

  3. #63

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    Quote Originally Posted by blunomore View Post
    I believe you. I am saying that if there is such a huge difference in price between them and Vodacom/the rest, you would think everyone would go for 8ta then.
    Advertising I guess . . . maybe?
    Why do people get attacked by sharks? I mean, how do you not hear the background music?
    DEL PythonFSi

  4. #64
    Super Grandmaster BBSA's Avatar
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    Quote Originally Posted by blunomore View Post
    I believe you. I am saying that if there is such a huge difference in price between them and Vodacom/the rest, you would think everyone would go for 8ta then.
    For what reason did you not use 8ta?

  5. #65

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    I am on prepaid data bundles, and had alot of stuff on my pc Updating in the background eating my cap. so I installed a firewall well comodo firewall its a bit of hassle to set it up and check every program that wants to access the internet but after long time I have made it only stuff that ask me to update will go thru without any problem , I had stuff like googleupdate.exe . abobeupdate.exe , they just update never asked so just Blocked them using comodo works like a charm, at most now I have between 10 to 3 incoming out going connections

  6. #66

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    Quote Originally Posted by Fudzy View Post
    Since moving onto Vodacom I got an SMS warning me that my limit was close and I would be charged OOB rates. Is it a new service? Pretty lame not assigning it to existing customers.
    Been available to ALL Vodacom data users for years.

    And you can even nominate an Alternate Number (ALTNUM) if you won't see the SMS's going to the SIM, for example in a router.

    Then there's CLL. Been available for years.

    Really no reason to go OOB. And if you want to go OOB but not pay high rates, get Advanced. Been available for years....wait I've already said that.......
    Last edited by jannievanzyl; 18-07-2012 at 11:58 PM.

  7. #67

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    Quote Originally Posted by DJ... View Post
    Problem is if you plug it into a modem the SMSs are effectively useless...
    ALTNUM.

    Been available for years. (yes, that's an echo )

  8. #68

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    Quote Originally Posted by BBSA View Post
    Agree, this is probably illegal under the national credit act(NCA). Blu should fight this in court.
    Telecoms providers are deemed Continuous Service providers. Just like your electricity and water.
    Last edited by jannievanzyl; 18-07-2012 at 11:58 PM.

  9. #69

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    Quote Originally Posted by ajax View Post
    It could be argued that this was reckless lending on the part of Vodacom.
    See post about CSP.

  10. #70

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    Quote Originally Posted by BBSA View Post
    Correct, Vodacom should have 'n credit limit for each customer based on affordability and make sure the customer does not exceed that limit.
    All subs do have a credit limit as determined by their own profiles. This will trigger a hard-lock. But you can set up your own soft-lock, called CLL.

  11. #71
    Super Grandmaster marine1's Avatar
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    Why is there even such a price difference in the first place?
    OOB should be the same price as a bundle unless of course this is what the networks initially wanted. How many people get shafted with this? I am sure hundreds of thousands.

  12. #72
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    Many people seem to get new arseholes riven by the cell networks in this way.

    The DTI had ( hopefully still has ) a process for dealing with "Harmful Business Practices" such as this, even a committee nogal.
    The Act ( which I presume still stands - IANAL and all ) has this appropriate definition:

    “unfair business practice” means any business practice which, directly or
    indirectly, has or is likely to have the effect of -
    (a) harming the relations between businesses and consumers;
    (b) unreasonably prejudicing any consumer;
    (c) deceiving any consumer; or
    (d) unfairly affecting any consumer.
    I would suggest approaching the DTI with your situation, as this sort of nonsense should be stopped.
    "If Java had true garbage collection, most programs would delete themselves upon execution."
    Robert Sewell.

  13. #73
    Party Liaison Shake&Bake's Avatar
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    Any more news Blu?
    Shake&Bake™. That, just happened!

  14. #74
    Super Grandmaster marine1's Avatar
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    This practice which is unethical IMO should be challenged in all and any legal avenues.
    Its disgusting the prices we pay for data bundles and then god help you if you go over them.
    Not everyone is technical and understands how the network cartels do their dodgy business, some people just want to be able to get onto the net and do what they want to do for a reasonable price.

  15. #75

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    i do believe that service providers introduced irresponsible lending on purpose. Especially when you sign up for a contract, credit vetting is done establishing your credit limits. I think it is irresponsible that Service Providers after the fact announce that you can do this or that to monitor/cap usage. This should be explained properly upfront. Your regular user needing internet connectivity will basically see an offer to get a 3G stick on contract and the retail outlets really don't care/bother (or even know) that those facilities exist.

    I always wondered why service providers don't apply a concept like banks similar to daily/monthly withdrawal limits - but then again, this would really hurt the turnover and would not be in the interest of share holders. Regardless if the usage was legitimate (i.e. your PC/laptop used those 20GB), I would still challenge it and refuse payment and then report it to ICASA / NCC. I see it the same way as a bank allowing you to infinitely spending money on your overdraft. In the end it benefits no-one - bad press for the service provider (and possible debt write off).

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