Complaint against Vodacom

[Keeper]

Off course I don't think it is acceptable for her to pay R20 000, nobody should for that matter, but I still stand firmly that we are each responsible for accepting certain terms and conditions when signing a contract. There are various other data options available as well - and perhaps a little research into that would have resulted in a much lesser bill at the end of the month.

Research is going to mean buggerall when Vodacom doesn't inform you that your bill is reaching R20,000.
Research is going to mean buggerall when Vodacom site can't tell you your bill (YES this happens a lot)
Research is going to mean buggerall when Adobe decides to update in the background.
Research is going to mean buggerall when you are part of a botnet

[Nicci]

Research is going to mean buggerall when Vodacom doesn't inform you that your bill is reaching R20,000.
Research is going to mean buggerall when Vodacom site can't tell you your bill (YES this happens a lot)
Research is going to mean buggerall when Adobe decides to update in the background.
Research is going to mean buggerall when you are part of a botnet

Then all these scenarios should have been taken into consideration when researching a product, and a product that could tick all of the above boxes should have been purchased instead. There are daily complaints about service providers that overcharge, and consumers that complains on a daily basis about how big their bills are, surely, if you had purchased a similar product, you would know about this, and take any / every measure to prevent it happening to you?

[Keeper]

surely, if you had purchased a similar product, you would know about this, and take any / every measure to prevent it happening to you?

Okay, so what measurement does one exactly take to prevent this:

The guy I spoke to, speculated that it could be due to e-mails looping

[Nicci]

It was speculated - not the definite problem. Find out the problem and I will give you advise.

In any case, I am not here to fight about what is right / wrong, I am sorry for the big bill and it should not happen to anyone. I hope the parties involved sees this now, and upgrade their systems accordingly to let the general public know when they are about to go OOB.

[Keeper]

It was speculated - not the definite problem. Find out the problem and I will give you advise.

lets say that was the problem, for all arguments sake.

[Nicci]

I will have to do some research and get back to you on that one.

[abzo]

If an electrical appliance is faulty and starts consuming extra power, will Eskom contact you?

[R13...]

It was speculated - not the definite problem. Find out the problem and I will give you advise.

In any case, I am not here to fight about what is right / wrong, I am sorry for the big bill and it should not happen to anyone. I hope the parties involved sees this now, and upgrade their systems accordingly to let the general public know when they are about to go OOB.

Problem vodacom can easily stop customers going OOB but they are quite happy to do the minimum required and profit handsomely off the rest. Both them and MTN do this because they have the market cornered with their superior coverage. We'd all jump ship in a heart beat if the other providers covered us

[Keeper]

I will have to do some research and get back to you on that one.

"researching" something after a R20,000 bill has arrived at your door isn't going to help you really

Your correct answer would be to "monitor your bandwidth like a hawk", but that doesn't fix anything.

The problem is OOB itself.
It's like some company building you a swimming pool, and saying: "we had to install this shark - unfortunately we can't remove it from your pool, but if you just monitor it and not go too deep, you will be okay"

Edit: and some people aren't even told of the shark.

[Keeper]

If an electrical appliance is faulty and starts consuming extra power, will Eskom contact you?

the problem isn't over consumption - the problem is charging inflated OOB prices.

if we payed R150 for 2GB and suddenly used 6GB, I won't mind paying R450..... but not R4,150!

[Madhawk]

The problem is OOB itself.
It's like some company building you a swimming pool, and saying: "we had to install this shark - unfortunately we can't remove it from your pool, but if you just monitor it and not go too deep, you will be okay"

Priceless!

[abzo]

the problem isn't over consumption - the problem is charging inflated OOB prices.

if we payed R150 for 2GB and suddenly used 6GB, I won't mind paying R450..... but not R4,150!

Meh. Their prices are their prerogative. If people don't like it then they should go elsewhere. No?

[ginggs]

If an electrical appliance is faulty and starts consuming extra power, will Eskom contact you?

Jannie can probably answer that. IIRC, he's had electricity bills higher than OP's data bill.

I do know that Eskom will send you a bill the following month with a penalty charge for every half-hour your power factor dips below 0.96.

[marine1]

Been there for a long time. Called Broadband Advance. Was originally built on request of this forum. Pity then the members don't use it.

What I mean is I purchase a bundle as I did now, 1 gig lets say. I pay lets say R250
Now I go over that bundle, why do the networks charge more when I go over? Why not charge the same price?
The only reason can be that they want us to go over so we can be raped

[undesign]

Problem vodacom can easily stop customers going OOB but they are quite happy to do the minimum required and profit handsomely off the rest.

Crux. Right there. Shameless corporate exploitation, which the government should have regulated long ago.