Please can someone help me with this dilemma?
I started renting a property in November 2011 from a rental agency and the property had an irrigation system running on a timer that we were told to keep on. After the first 3 months we realised that the bill was crazy high for water (R 1500). The bill is in the owner’s name and the rental company sends us a copy of the statement and we pay the water and refuge and sanitation part thereof to the agency and the owner pays the rates and taxes. Our electricity is on a prepaid meter that you go online to buy units, but if your municipal account is in arrear, it will first deduct that amount before you can purchase electricity.
After complaining endlessly, they allowed us to switch the irrigation system off timer and use it manually so we had some control of the water usage.
The water bill remained so high.
We complained once again and insisted there was a leak. We got our own plumber to check and they cleared there were no leaks. The rental agent kept insisting that water was just so high.
We decided to turn of our water at the main meter and found that we continued to have water but that the other 3 houses in our cluster were cut off. So in effect, we have been paying their water. The 3 houses all together now have 20 occupants as they are running a commune that has expanded this month. I am afraid that my water bill this month will be insane.
I told the rental agent what we found out and he said he would contact the municipality to fix it.
For 2 months nothing has happened.
What can I do because if in the end they do fix it and credit the account, I will no longer be at this house to use up the credit?
If anyone has advice for me pleases help. Should I just cut my losses now and move before it escalates or will I receive what is due to me in some way.