Same here. Strand, Greenways. Constant 600+ ping to local servers... Usually gets better at about 10-11PM at night only to be f*#cked again the next day. Been happening since +/- 15th. Spoke to Telkom and apparently our exchange is congested (all of a sudden?!). Joyess days...
I'm also from the Strand area and have been experiencing the same issues relating to high latency, due to congestion at the Strand exchange. The problem is noticeable around mid-day, but especially after about 6pm up to midnight. My problems started last weekend (14th/15th of July 2012):
The first fault I logged was on Saturday the 14th. On Sunday the 15th, I called again and they marked my previous reference numbers as "urgent". On Monday, I got a call from a Telkom technician and after explaining my problem to him at great length, he said he'll see what he can do.
I did notice my connection going down for a short period during that day. I suspect they changed the ports on my connection, however, this didn't really help much (if at all). Just before 7pm I phoned in another fault report with a new reference number. I got an SMS very early the next day saying the problem was resolved. About 30min later, a quality assurance lady from Telkom phoned, but I didn't do the survey and reported to her the problem still persisted.
I then logged an escalation query on Telkom's website, but I've not heard anything from them. And, later last night I phoned 10210 again, and now I've basically hit the proverbial "service-consultant-brick-wall" ... the point where they just cannot assist me anymore.
Even though I asked to speak to a supervisor, the operator just flat-out refused. He offered to "downgrade my connection to see if it runs more stable". He also vaguely acknowledged that congestion might occur from time to time. That's basically it. It's not an ISP problem (as a simple traceroute will reveal - notice hop 2) ...
Tracing route to 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 907 ms 969 ms 1019 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 1066 ms 1049 ms 1020 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 1028 ms 1054 ms 1020 ms 196-28-178-169.adsl.mweb.co.za [196.28.178.169]
5 924 ms 889 ms 836 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
Trace complete.
... and it's not a physical problem with the line. My line attenuation and noise margins are within the acceptable range (also confirmed by Telkom).
The problem is either congestion, or some other fault at the exchange that disallows the equipment to run at proper capacity. I've had exactly the same issues about two years ago, before the exchange was upgraded. Let's hope the issue can be resolved. Issues with online gaming and Skype notwithstanding, just plain ol' browsing becomes a pain in the butt, because you have to continuously hit refresh so that the page can load all it's elements properly.
As for downloads or watching streaming video ... well, as you can see from my speedtest result, that's a no-go as well. Holding thumbs for a speedy solution.
Last edited by FraserBlade; 20-07-2012 at 03:48 AM.
At 19h00 it seems fine and played BF3 till later , when I got back at 15h30 the same problem was happening as you guys , rephoned the call center, the person on the other side told me that he saw there was maintains done today and they are giong to do more on the 24th, so it seems a on off weekend till tuesday, they have log a fault request and will see what they can do. I cannot even log into speedtest.net.
Basic issue: Link - To perform planned maintenance on the Telkom network at Strand
Time Down: Tue, 24 Jul 2012 22:00:00 +0200
Full Problem Description
Ref: NN0008770Category Planned Work Type: Planned Work Status: New
TimeDown: Tue, 24 Jul 2012 22:00:00 +0200 ETTR: 8 Hours
Areas affected: DSLAM Affected: BEACH NODE 3 C16DSLAM Affected: GANTS A27A2DSLAM Affected: GANTS A27A4DSLAM Affected: RST1 - CWSV(W)DSLAM Affected: RST1 - SMDU(A27A3)DSLAM Affected: RST2 - SMHC(H4A1)DSLAM Affected: STRAND 1DSLAM Affected: STRAND 2DSLAM Affected: STRAND 3DSLAM Affected: STRAND 4
Progress:
From Somerset west Heldervue. Also getting terrible latencies on all my ISPs. Thanks for logging fault with telkom hopefully this gets sorted soon.
I remember two years ago. Exact same symptoms. I had 4 techies over before one finally decided to fix the problem at the exchange. It was hell on internet during that time, and nightmares from that time are coming back more and more as the problem persists each day. I am playing ina tournament this weekend online, and it had an entry fee. I am not keen to throw away a perfectly good weekend and money cuz of telkoms negligence.Originally Posted by FraserBlade
I'm also from the Strand area and have been experiencing the same issues relating to high latency, due to congestion at the Strand exchange. The problem is noticeable around mid-day, but especially after about 6pm up to midnight. My problems started last weekend (14th/15th of July 2012):
The first fault I logged was on Saturday the 14th. On Sunday the 15th, I called again and they marked my previous reference numbers as "urgent". On Monday, I got a call from a Telkom technician and after explaining my problem to him at great length, he said he'll see what he can do.
I did notice my connection going down for a short period during that day. I suspect they changed the ports on my connection, however, this didn't really help much (if at all). Just before 7pm I phoned in another fault report with a new reference number. I got an SMS very early the next day saying the problem was resolved. About 30min later, a quality assurance lady from Telkom phoned, but I didn't do the survey and reported to her the problem still persisted.
I then logged an escalation query on Telkom's website, but I've not heard anything from them. And, later last night I phoned 10210 again, and now I've basically hit the proverbial "service-consultant-brick-wall" ... the point where they just cannot assist me anymore.
Even though I asked to speak to a supervisor, the operator just flat-out refused. He offered to "downgrade my connection to see if it runs more stable". He also vaguely acknowledged that congestion might occur from time to time. That's basically it. It's not an ISP problem (as a simple traceroute will reveal - notice hop 2) ...
Tracing route to 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 907 ms 969 ms 1019 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
3 1066 ms 1049 ms 1020 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 1028 ms 1054 ms 1020 ms 196-28-178-169.adsl.mweb.co.za [196.28.178.169]
5 924 ms 889 ms 836 ms 41-133-134-1.dsl.mweb.co.za [41.133.134.1]
Trace complete.
... and it's not a physical problem with the line. My line attenuation and noise margins are within the acceptable range (also confirmed by Telkom).
The problem is either congestion, or some other fault at the exchange that disallows the equipment to run at proper capacity. I've had exactly the same issues about two years ago, before the exchange was upgraded. Let's hope the issue can be resolved. Issues with online gaming and Skype notwithstanding, just plain ol' browsing becomes a pain in the butt, because you have to continuously hit refresh so that the page can load all it's elements properly.
As for downloads or watching streaming video ... well, as you can see from my speedtest result, that's a no-go as well. Holding thumbs for a speedy solution.
It seems after I posted the post on Friday at about 20h00 the line started working fine I am back to on agian after per slow down.
Telkomsa Rep phoned me at 17h00 today and ask if everything is fine.
What's your SNR margin and Line Attenuation levels at?
Somerset West speeds seem to be back to normal
still horrible latencies. I guess it was hard to be congested with all the power faults this weekend...
my line also normal so far
http://mybroadband.co.za/vb/showthre...M-LINK-IS-DOWN
Reason people in somerset still having lag. hopefully they fix soon
Had a call from a telkom tech on Saterday they found a problem and have switch over the cables to a new router box in thge area exchange , it seem everything is working fine now but let see after monday, as weekends have been fine for me and early moring and after 22h00 , but when I got home at 17h00 everyday the pings were running at any where from 650ms to 1000 plus. I so hope this crap has been sorted.
Hi guys..
Had a line installed last week thursday.
(Somerset west / heritage park area/ 1mbps)
Almost immediately saw latency issues.
Sometimes it goes away sometimes it comes back.
Seems things works rather well after 12pm when everybody is asleep.
I'm on WA uncapped atm.
I've also used an axxess account.
Both have the same behaviour so I'm 99% sure its not ISP related.
Latency comes in various forms.
Sometimes you get small latency spikes where my local latency will ramp up to 300msecs+ for say 3-5 seconds or so.
Then othertimes its just all out crap.
Yesterday I had a latency spike for more than an hour. Local latencies in the 1000's.
I do know that if you wait long enough latency will almost always come back to normal. (meaning <60msecs local latency)
But if you wait long enough it will almost certainly happen again.
Web Africa is trying to assist me but it seems they unable to do much about the situation.
At work we have business 4mbps uncapped mweb. Same problems here. Latency almost consistently in the 500msecs band during working hours.
I've confirmed many times over and over and over that the problem is somewhere between router and gateway.
So far I'm unable to get any confirmation of what exactly the problem is.
I do know:
1. resetting modem (power cycle) doesn't fix the problem. tried this twice yesterday during that hour lag time.
2. resetting pc helps nothing as latency to router is obviously good with ethernet cable.
3. WA even reset my line at the DSLAM. And then I've reset my router again. This also does not seem to help much if at all.
I have a D-link router DSL_2540U with upgraded firmware.
I will post again when I have anything more about the situation.
Last edited by Marcaunon; 30-07-2012 at 01:28 PM.
It seems all is back to normal speed, and the problem was Telkom's exchange box in the area , after replacing and rerouting the cables to a new box and it is work. I hope this is the last of the problems for now.
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