You see the grey area comes in here. I realise you guys don't do SEO as you are not a emarketing company like quirk. But the way I see it, there is a possibility that this server setup for whatever reason (maybe bad rep) has undermined my SEO efforts. If this is the case, is it not reasonable to assume the server issues become your problem? IE: If it is your servers hurting the traffic of a site, then the customer has a right to complain and seek assistance for you as a server provider. I am merely trying to establish if this is the case.
Anyway I will leave it here and get on with sorting it out myself. Thanks for the replies.