So I've put this in "Off topic", because this can be any Companies call center. IT, medical industy, automotive industry, etc.
I would like to start with Dell:
They got a fairly good call center with good response time (at times).
The problem is after hours and weekends, when you get transferred to their Ireland call centers.
"Not a problem " you would say. Well, my english and their English....2 different things.
A 5 min conversation, usually takes up to 45 minutes with them.
At least I get helped.
Who do you guys and gals find to be the best or worst Call Centers in South Sfrica?
Maybe we can have a show down/poll later on.