
Originally Posted by
colin
Dear MTN,
How about focussing on your existing customers, rather than chase new ones? Give us:
Clear, continuous calls that don't get dropped. (Yes, I know that the network is crowded and fixing this costs. But that's look after your existing customer base)
A website that enables us to manage our accounts and is not an advertising tool.
A call centre that does not tell us "your call is important to us" with the rest of the phone-in experience telling us the exact opposite.
Use crowd-sourcing to find out (and tell us) what apps work on our smartphone (Android/iOS/Whatever) and which hinder the service.
Contracts that don't require a Ph.D. in Law and de-obfuscation to understand.
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