Cell C's after sales is shocking

[Basilrsa]

This past week I wad down in Ballito on business and took my Cell C USB stick for my data connection. On the 17/3/2012 I purchased their R599 3GB + USB modem offer. I was assured this contract only expired after 12 months. Well it worked for the first couple of days and showed I had about 2.74MB left at one stage. I was just downloading and sending emails and a short Skype conversation (without video)
On Friday my connection was lost and I kept getting messages that I would be charged roaming charges, but no connection.
So I took the package to the Cell C Dealer in Ballito, from whom I had originally purchased
After twiddling on his computer he phoned their customer support center to report a fault. I was informed it would take about 24 hours for a techie to contact me.
Today(Monday 23/7/2012) I personally phoned the Customer Care center and spoke to a Dominique who informed me that my contract had expired as the date of inception she quoted was during July 2011. I explained that I was holding the receipt in my hand and that the inception date was 17/3/2012. She would not accept further responsibility to sort out the problem and informed me that the normal turn around time for queries was 24 to 48 working hours - in other words 3 to 6 working days of 8 hours per day!!!!
I eventually got an email address from her and sent off a copy of my receipt as well as the original query number (2072100724)

Thank goodness I had my iPhone with me so I could just top up my Data. (THANK YOU VODACOM)

I hope CELL_C picks this up and burns somebody's ars* for this misadventure.
I wonder if Mr Allan Knott-Craig has heard of the expression: It doesn't pay to advertise if you can't deliver the goods. Price and quality of service go together, not price alone.!!!!

[Twista]

This is not cool. About to be a new Cell C customer. I have no patience for these adventures.

AKC, pull up ur socks, boet

[sajunky]

PM details to Cell_C, get it priority case and keep us posted!

[Basilrsa]

PM details to Cell_C, get it priority case and keep us posted!

I have sent Cell_C a PM so I will wait to see what happens.
As far as a reply from Customer Care - No luck!!!
Man I am so livid apart from the embarrassment in front of my client.

[Basilrsa]

I have sent Cell_C a PM so I will wait to see what happens.
As far as a reply from Customer Care - No luck!!!
Man I am so livid apart from the embarrassment in front of my client.

It is now Wednesday and both Cell_C and the Customer Services department seem to have died.
At this rate I wonder how many of those who have flocked to Cell C for their price offerings alone, will be there in a years time.
WTF must one do to get a problem resolved with Cell C.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Cell_C]

It is now Wednesday and both Cell_C and the Customer Services department seem to have died.
At this rate I wonder how many of those who have flocked to Cell C for their price offerings alone, will be there in a years time.
WTF must one do to get a problem resolved with Cell C.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good day

PM Recieved and responded.
Will assist you ASAP.

REgards
±AM±

[MongooseMan]

Good day

PM Recieved and responded.
Will assist you ASAP.

REgards
±AM±

Still waiting for a response to my PM...

[joelus]

This is normal CellC service...


http://mybroadband.co.za/vb/showthre...=1#post8619991

[Basilrsa]

Good day

PM Recieved and responded.
Will assist you ASAP.

REgards
±AM±

Thanks Cell_C: I have replied to you PM.
I think a bit of compensation should be included with the solution for the hassles.

[joelus]

Thanks Cell_C: I have replied to you PM.
I think a bit of compensation should be included with the solution for the hassles.

I had a problem with a 3Gb data voucher that took two weeks to sort out and I was compensated with an extra 2Gb,
So I got 5Gb instead of 3Gb and that was without me having to ask, so hopefully you will get something similar!

[Basilrsa]

Wow!!!! It's now Thursday and I have received my first email from Customer Services, requesting my Cell C number as well as my ID number. I wonder what they do with all the information, as they should have it all on record.
This episode of mine should be a wake up call to all cell users who are blinded by price alone. Price without service is like a car without wheels!

[Basilrsa]

Well it's now Friday the 27th and I have not heard another word from Cell C.
How does Cell C expect to keep their customers at this slow problem resolution pace????
I guess nothing will happen over the weekend, so maybe someone will wake up on next week!!
Cell-C I know you are one person, but surely something is wrong in you Customer Service Department and this should be brought to the attention of your Directors including Mr AK-C.

[Basilrsa]

Ok, Monday has passed and still no communication from Cell C Customer Relations or Cell_C the rep.
I can't believe that it takes so long to resolve a simple problem.
I hope all the potential new Cell C customers are watching this thread and realising that price alone is not sufficient motivation to change supplier, service must be a consideration.
CELL C YOU ARE A MAJOR FAIL!!!

[Basilrsa]

Tuesday has passed without any communication from Cell C or Cell_C.
Cell_C I have sent you another PM yesterday!!!!
All aspiring Cell C customers please take note of the Customer Service side of Cell C

[Ancalagon]

I have to say, it is enough to put a serious damper on their new good prices.