I've just signed up for a Family Topup contract today. I already have a Nokia 6680, from my mother's MTN contract, and so I planned to give her the phone which I would recieve on the Family Topup contract.
After explaining this to the Vodacom salesperson (Cellucity at Cavendish Square), I was told that using an MTN sim in the phone would downgrade the warranty from 2 years, to 1 year. I have since heard that if one puts the vodacom sim in every 90 days, this warranty will stay at 2 years - can this be confirmed?
The sales rep couldn't explain why this was the case. Can anyone explain to me why using a different network's sim in a vodacom phone should effect the warranty on the phone?
Another thing I picked up on was that Vodacom have an out of box warranty (or something with a similar name), where if the phone has a manufacturers fault, it can be returned, and replaced free of charge AS LONG AS IT IS RETURNED WITHIN 7 DAYS. By signing the contract, one would then waiver their common law right to return a manufacturer defaulted product at any stage. Why does one not have the option to not choose this warranty?
Maybe vodacom3g can give a bit more information on these issues?