Can anybody comment on how long a SIM Swap sim card takes to become active? I did it last night at 8pm.
The person in store said 24-48 hours but I hope they just say that to cover their asses. I desperately need my phone for work :/
SIM Swap
Can anybody comment on how long a SIM Swap sim card takes to become active? I did it last night at 8pm.
The person in store said 24-48 hours but I hope they just say that to cover their asses. I desperately need my phone for work :/
for the <3 of STOLICHNAYA!!!!!
Rossiyskaya Federatsiya
with cell c prepaid , it takes only seconds ( prepaid)
With which provider are you? I have noticed that the SIM swaps that get done with MTN over weekends (not always, but most times in my experience) only get done the following working day, i.e. today.
One of our iPhone contracts was sorted out late on a Friday, SIM swap went through only the following Monday afternoon. When my SIM was swapped, went in the morning, powered up the new phone and it was already active.
Had a similar experience with Voda recently, they were a little bit faster on the "weekend swap" though.
MTN prepaid it took about 5 minutes.
Our system actively delays sim swops for 2 hours. This is a security feature to prevent fraud and to give customers a chance to contact customer care after receiving the notification SMS that a sim swop in in progress on their line. I have found that the new sim will go live 2 hours on the dot after we processed this on our side. After two hours...please do a reboot of the device if you have kept it on the whole time as this will prevent the sim from registering on the network. If it is still not working, the sim swop most likely was never done and I recommend you query it with the shop.Originally Posted by Stickfigure
Ockie
Now why you loer en kyk gelyk?
Is ek miskien van goud gemake?
I'm with Vodacom. Yup just got a call from them, apparently the person in store made a stuff up with the paperwork, so Vodacom haven't even done the sim swap yet :/
Will head through again after work. Hopefully I'll have my phone up and running later this evening. Thanks guys
for the <3 of STOLICHNAYA!!!!!
Rossiyskaya Federatsiya
Shops are able to process sim swops directly on the system for both contract and prepaid. No need to fax documentation through to Vodacom.I'm with Vodacom. Yup just got a call from them, apparently the person in store made a stuff up with the paperwork, so Vodacom haven't even done the sim swap yet :/
Will head through again after work. Hopefully I'll have my phone up and running later this evening. Thanks guys
Now why you loer en kyk gelyk?
Is ek miskien van goud gemake?
Well according to Vodacom, the contract is in my name, but the SIM card is in my mom's name (took the contract out under my mom's name and then had it trasnferred to mine, but I guess they never transferred the sim to my name.) So they require a copy of her ID now before they can do the SIM swap.
for the <3 of STOLICHNAYA!!!!!
Rossiyskaya Federatsiya
That makes no sense what so ever. Please PM me the number. I want to see what on earth they are talking about.
Now why you loer en kyk gelyk?
Is ek miskien van goud gemake?
Something strange is going on. According to my system your mom is in her early 20's...and considering that you are of working age in your OP...I feel I have reason to be extremely concerned regarding this matter.
The name I have on the system is rather unisex...and the user name on the system is a Male...so not sure who is who. Can you please PM me your mom's name? If it is your mom's name as the contract holder, but your ID number...then it was a failed transfer of ownership and this poor contract is in Limbo..destined to never know where it belongs
Now why you loer en kyk gelyk?
Is ek miskien van goud gemake?
Siiiigh. PM incomingSomething strange is going on. According to my system your mom is in her early 20's...and considering that you are of working age in your OP...I feel I have reason to be extremely concerned regarding this matter.
The name I have on the system is rather unisex...and the user name on the system is a Male...so not sure who is who. Can you please PM me your mom's name? If it is your mom's name as the contract holder, but your ID number...then it was a failed transfer of ownership and this poor contract is in Limbo..destined to never know where it belongs
for the <3 of STOLICHNAYA!!!!!
Rossiyskaya Federatsiya
Responded. I would prefer that the ID number gets changed back to her ID number...as that is how it is supposed to be. There is no such thing as the contract being in her name and the sim being in yours. The two is linked. I honestly dont see how it could be that somone @ Vodacom put her as the contract holder and used your ID. The ID must always match that of the contract holder...in this case your mom. But as I said in the PM...as long as they do the sim swop. If I were the one helping you...you would have been in a world of pain because of the ID and Account name mismatch. I can be very pedantic with things like that :-)Siiiigh. PM incoming
Now why you loer en kyk gelyk?
Is ek miskien van goud gemake?
Haha thanks for the assistance Ockie. I'll head through to Vodacom alter and see what the hell is going on
for the <3 of STOLICHNAYA!!!!!
Rossiyskaya Federatsiya
Was at the store at 16:00, sorted everything out. 4 hours later and the SIM is still not active :/
for the <3 of STOLICHNAYA!!!!!
Rossiyskaya Federatsiya
Hello Stickfigure. Have had a look at the line and notes on the system. No sim swop has been done that I can see.
Now why you loer en kyk gelyk?
Is ek miskien van goud gemake?
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