Customer's HDD was showing signs of failing, so did complete backup using Nero 6 backitup onto an external hard drive and verified it. There were 13 *.nba files and 1 *.nbi file.
Installed fresh copy of XP with SP3 and reinstalled Nero 6 which was on original PC.
On trying to restore, message came up: Insert last disc of series, which is crap since all the files are together. The pointed restore program to the .nbi file. Now it says it is corrupt.
Can see all 1 285 000 files using Winzip, but file names all messed up and dates all wrong. Customer is precision engineering co and has 110 000 customer templates stored in here. Emails to Nero technical support get a generic reply but no solution. Have sent 11 such requests to Nero and all they say is that Nero 11 will not restore Nero 6 backups, although I am not using Nero 11 at all.
Customer has hired lady who works 6 days a week to reassemble files with correct names and dates. So far she has been busy 5 weeks and has done about 15% of the work. This exercise is going to cost about R 75000 and many sales have been lost due to missing templates, etc
I now see that there are many complaints about Nero products and iffy customer support.
Anyone have any worthwhile suggestions please? Thanks