Finally decided to stop shopping at Makro because they consistently overcharge on their advertised pricing. I used to do most of my grocery shopping at Makro but after the last three incidents I refuse to take the risk or deal with the frustration again:
- 3 Trips ago I was charged over R700 for a R60 item. I noticed it by chance as it was the last item scanned. Tellers comment was that they only sold the items in trays of 12. When they were proved wrong they apologised and refunded me.
- 2 trips ago was charged significantly more than the price of a kettle at the till. Complained and was refunded. Thankfully I'd already decided to reduce purchases to less that 10 items and watch the scanned price like a hawk.
- Today, 5 items in trolley, and overcharged on pampers that are on special. Complained, was told I had the wrong item and when again I was proved correct they apologised and refunded me.
Pricing at the till is one of the most basic things to get right as a wholesaler/retailer and clearly Makro can't do this. I would hate to think how many times this has gone unnoticed by me in the past. No matter what perceived saving there is to buying in bulk from Makro, just one mistake like that and all your savings go down the tube. I would strongly recommend that you pay very special attention to the scanned price at the till especially if you shop at Makro Strubens Valley.