Last edited by MessageBeliever; 11-08-2012 at 04:43 PM.
Last edited by DJ...; 11-08-2012 at 04:50 PM.
That's just because of a the lack of training in customer relations. Any service orientated position where the staff member deals directly with clients should be maintained with constant training.Also, I get furious, and yes, I will get flamed into oblivion for saying this, but some of the coloured people here in Cape Town has absolutely no idea about customer service and standards, and treat you rudely
There is also culture within culture when it comes to this. A fine example you'll find in Shoprite Holdings. Staff members on branch level consists mostly of coloured people, Muslims and nowadays blacks (minimal in the whole). Over the years Shoprite bought other retailers such as OK Bazaars and Grand Bazaars. It's a well known fact in this industry that your OK staff are much more professional and service orientated than the traditional Shoprite staff member (and we're talking about people of the same colour and culture here.). I can spot an OK staff member from a distance in the same Checkers store where other Shoprite staff works - The difference; employing the right person and proper training. The End
Yes dj I don't blame them but it has been something like 20 years to fix the problem but instead we see a runaway train for the worst, wrong? To my opinion they only taking advantage of the past and still in away keeping apartheid alive.
You have the habit (tendency if we want to quote a certain "politician" ) of pointing out everyone's "racism". And your posts very seldom (from what I see in threads) go without the word racist and/or other flavours of it.
I'm just reading between the lines, because in my opinion non-racist folks don't focus on it that much.
What helps for me is looking at the good of races for example... I always admire black people for their ability to make friends and also to stick together more so than than almost any other race I know. They won't know each other from a bar of soap when they cross roads and would start up a conversation as if they'd be friends for years. I find colored people very intertaining but I must say am very weary of them, I find it hard to trust them. I like indian peoples food and they are usualy very family orientated, like bright coulores and shiny cars. Jews I can't realy say exept for being very money orientated. This is only from personal observation and I might be wrong on some.
Last edited by MessageBeliever; 12-08-2012 at 08:01 AM.