Ok, I purchased the Samsung 64" E8000 on the 15/5/2012. I was initially overjoyed with it. But then, after a little while, I began to notice something. The TV had a buzzing noise. Not something that sounded like a weed-eater on a Sunday afternoon; but that low, irritating hiss/buzz that you hear in quiet moments in a movie. Or cricket/tennis/news; as I have discovered. Simply put, it makes my B&W MT30 set and Denon 1910 sound like there is interference running through the speakers. (note that this is from a viewing distance of 2.5-3.5m)
I then read up on the internet, and posted on a forum. Result - Samsung sets can buzz, but generally improve over time or you can only hear when up close. So, I gave it a chance with the "improving over time" thing. It did not improve.
So, not to bore you with more elaborate drama, herewith a synopsis of the events:
- Physically visit Audio Vision and inform them ( to be fair, on a very low key level - I say I will take it up with Craig (the salesman) on a serious note. They say it is likely unshielded HDMI cables...offer to sell me some HDMI cables....
- I phone Craig. Tell him I am not happy. But I love the TV in terms of picture; and regardless that the CPA (Consumer Protection Act) allows me to choose repair, refund or replacement; I just want a replacement. Although being very pleasant, he tries to tell me that it depends upon what "Samsung" says. I tell him I bought the TV from Audio Vision, not Samsung.
He also tries to tell me that the CPA is only valid for 7 days.