Senior partner at this accounting firm loses his iPhone, complete with all the confidential client email and information on it, reports an IT manager pilot fish on the scene.
"Two days later, his executive assistant emailed the help desk at 4:30 p.m. to advise us that he had lost the phone and was on his way to get a new one," fish says.
"Normally as the IT manager I don't deal with these issues, but with staff on vacation, I figured I would help out and take this one myself."
Fish also knows that the closest phone store is only five minutes away, and he wants to make sure a remote wipe command is sent before the old phone's network access is cut off.
He quickly logs into the Exchange server and sees that two iPhones are connected to the partner's email account. That's strange, fish thinks -- this partner has always had a BlackBerry before he got an iPhone, and fish knows the partner has never lost a phone before. In fact, both phones are actively syncing email.
With growing concern about security, fish calls the executive assistant. Do you know of any other iPhones connected to the partner's email account? he asks. Nope, she says. She's absolutely positive that nobody else has access to his email.
Fish immediately sends remote wipes to both iPhones.
"About 10 seconds later, the executive assistant called, crying that I had just wiped out her iPhone!" says fish. "Apparently no one else has access to this partner's email except the assistant.
"No backups. Never synced with iTunes on a computer. All her photos from a recent trip to China gone. Let's just say that she was not amused."