I wish this was possible to be instantly updated on prices from differing systems and suppliers,would make life simplerIt's their responsibility to keep their price lists up to date.
Also often it happens is suppliers have stock issues,so you source it from somebody else,price is different,in fact it may be way more than the margin you charged. What do you do? Offer the client to pay the difference or reimburse
Acceptance of the order was concluded on acceptance of payment..
They must suck up the price difference.
This could amount to bait marketing under the CPA, especially if this has happened more than once.
Its the risk they take, setting prices on the website. They might win some, they might lose some. If they change the prices after the deal is done to suit them, then their word means nothing. I cant trust the prices on their website, can I? Meanwhile, if I see a price on Takealot, I know thats the price. It wont change, never does. Maybe I end up paying R100 more than Takealot thought the item would cost sometimes. But thats fine.
At the end of the day, seller SHOULD assume responsibility for any prices. These guys arent.
Meh,I know what I prefer :P
I've used them before and was very happy - but then they had what I ordered in stock and this situation never came up. I'd probably use them again - but I'd phone to make sure that the item was in stock at the advertised price before placing the order.
superdiy, glad you got what you wanted in the end, but it would be nice to know how efficiently your refund is processed.
About the refund - I had to fill out an online cancellation form to "apply for order cancellation" - that had to be approved by them and they said that it might take up to 2 working days to process the application and 2 additional days before the reversal will reflect on my card. Fortunately the system did a reservation for the amount when I did the initial checkout and apparently they need to "confirm" the transaction within 7 days otherwise the reservation will expire. To date the transaction was not processed and the reservation was lifted in the mean time - hopefully it is the end of this episode.
Note to self: Never ever deal with Orange Music again!
I suffer from CDO, it's like OCD, but in the correct alphabetical order.