2 months into month to month with Autopage (24 month contract term is over), I sent them a request to terminate the contract and that I want to retain the number with MTN prepaid.
I am trying to figure out the last day of the contract. Is it a month from the day I sent them notice to cancel the contract? Or is it a month from the next billing cycle? I tried asking them, but they complicated it by telling me that they did not receive my cancellation request and follow up (line went dead mid call) being told that 13 September will be the last date. 13 September is a month from when I phoned them, and might coincide with Autopage/MTN billing cycle.
I can't figure out if the contract gets terminated a month from notice, or month from billing cycle. All subsequent contact has failed getting an answer, just that 13 September will be the last date. 13 September is 7 weeks from the point that I received a SMS confirmation that my request for cancellation was received.