Quickie on my situation. Ported to Cell C prepaid for the 99c tariff two months ago. Seriously horrendous port as my work could not get a hold of me through their landlines! 8 separate tickets/calls to the porting department. They have no decent diagnostic capability. Eventually I had to track down our office manager to determine who our telephone provider was since telkom numbers calling me worked. Found out it was Neotel. Passed this info to Cell C and even then they couldn't resolve. Only my dogged persistence got the issue escalated and sorted. Where have you heard a customer running around sooo much just to give these guys my own money. I swear I nearly lost my job as I missed quite a few important calls. The story continues...
Wednesday 15th August: Went to Sandton City Cell C. Requested a migration to postpaid. Was assured all will be good within 1 hr of application so I left.
Friday 17th: Still on prepaid. Called the store. Another salesperson looks for my paperwork and finally processes it. Can you believe, two days later and they still sitting on my application. Again was told all will be good in 1 hr. Here is where it all breaks down. As soon as the migration kicked in on their side, I lost all services. Calls, data, sms. Saturday 18th: Went back to the sandton store and was told it will take 24 hrs for the contract to become active. Still no services.
Sunday: No services.
Monday: Still no services. Went to another Cell C store in greenstone...again no help...just told me to go home with a stupid reference number. Yes, its a long story...a very long and painful story...New Cell C customers, pray tell, how has your experience been?