Axxess offers massive 10Mbps uncapped ADSL price cut

[m0zy]

Looks and sounds great. I trust the economies of scale have been properly worked out and the a) Axxess stays financially viable and b) the experience for their customers remains at an acceptable standard

Lets hope so as I really like them as a company.

[TirNaNog]

So I tried to sign up online and it tells me my ID is already in their system, so I tried recovering my password with all the email addresses I have - nothing. So I tried to call their after hour support number and have been on hold for 10 minutes to their sharecall number which costs me money even though I have free minutes on my cell contract.

No thank you Axxess... you can keep your product.

[TirNaNog]

So I complained at Hellopeter.com and was told
'Axxess is NOT an existing Company Who Responds.'
Who would have guessed?

*EDIT* Second attempt saw my call disconnected after 7 minutes. Third attempt saw my call disconnected at 7:41

Axxess has already cost me a packet and I haven't even signed up.
They clearly don't have after hours support as advertised. I'm willing to bet they don't have 10Mbps either.

[duderoo]

Any further info on this?

Can't say to much about the device, but currently a beta test user for a future IPTV service... the box is equivalent to a mini set top box or decoder type device.... So far so good... Honestly I recon these guys are on the right track, a TV and ADSL service bundled...

Currently using between 18 to 22 gig per evening viewing HD TV. Speeds during the day are equivalent to speeds during the evening and weekend... Flood gates are open!!

I did not have this experience with AXXESS or for that matter any company on the Internet Solutions backbone.. MTN also have an unfair FUP in place...

Honestly I don't mind paying for a quality service, which we actually don't have in SA and when this new service, I am currently testing, is release I believe that R539 (ADSL 4mb uncapped unshaped) plus R99 (70 HD TV channels and VOD service) is great value....