8ta Sim to Sim airtime transfer

[Magandroid]

Hi 8ta

A few months ago I purchased an Huawei S7 tablet that was on special, from 8ta, on contract. The contract is R50pm and I get R50 airtime. As I wanted to purchase the Go Big 3Gig bundle, I was told that I cannot add it to the contract sim but had to purchase a data sim card. This I had done and it has been working happily ever since. I have recently checked my airtime on the original contract sim and it has accumulated quite a bit in Rand value. Because I'm not using the contract sim, I thought I'd transfer the airtime from the contract sim to the data sim but it fails very time. I dialed *180# and went through the whole process, only to be told that the request failed.
My question now is, can I transfer airtime (rand value) from my contract sim to my prepaid data sim with 8ta?

Your response is appreciated.

[Mbuzi]

Hi 8ta

A few months ago I purchased an Huawei S7 tablet that was on special, from 8ta, on contract. The contract is R50pm and I get R50 airtime. As I wanted to purchase the Go Big 3Gig bundle, I was told that I cannot add it to the contract sim but had to purchase a data sim card. This I had done and it has been working happily ever since. I have recently checked my airtime on the original contract sim and it has accumulated quite a bit in Rand value. Because I'm not using the contract sim, I thought I'd transfer the airtime from the contract sim to the data sim but it fails very time. I dialed *180# and went through the whole process, only to be told that the request failed.
My question now is, can I transfer airtime (rand value) from my contract sim to my prepaid data sim with 8ta?

Your response is appreciated.

Doubt if you can transfer contract airtime. I think you can transfer what you have recharged after your monthly allotment has been used up.

[Telkom Mobile]

Hi Magandroid!

Please can you provide us with your contract number and data number so we can have a look at what the issue is? You should be able transfer airtime to that number. If you have already logged this - please provide us with your reference number

Regards,
Social Media Team

[Magandroid]

Hi Magandroid!

Please can you provide us with your contract number and data number so we can have a look at what the issue is? You should be able transfer airtime to that number. If you have already logged this - please provide us with your reference number

Regards,
Social Media Team

Hi 8ta

I have PM'd you my details as requested.

Thanks for the help.

[Telkom Mobile]

Thanks. We got it. Will let you know the outcome.

Regards

[Magandroid]

Thanks. We got it. Will let you know the outcome.

Regards

Hi 8ta

Any response to my query yet?

Thanks

[NN123]

Hi 8ta

Any response to my query yet?

Thanks

Is it possible to transfer airtime or data from included contract?

[Telkom Mobile]

Hi 8ta

Any response to my query yet?

Thanks

Hi there

Sorry for late response. There have been multiple attempts to contact you. We have checked for other contact details and they now have an 082 number to call you on.

Your reference number is 1965654

Regards,
Social Media Team

[Telkom Mobile]

Is it possible to transfer airtime or data from included contract?

It is possible to transfer airtime if you are on a hybrid contract. On a normal contract, you will be able to transfer money to a prepaid customer as you get minutes and not airtime on our contracts,

Regards,
Social Media Team

[rodga]

excellent im gonna try this out this weekend

[Telkom Mobile]

excellent im gonna try this out this weekend

[NN123]

So, is this the inclusive airtime you are able to transfer, or like the other networks where you can transfer only what airtime is filled extra?

[Telkom Mobile]

Hi all!

Apologies for communicating the incorrect information. We have been contacted by the product manager regarding the transfer of airtime.
We have been informed that only airtime which has been topped up onto a hybrid contract can be transferred. You will not be able to transfer your monthly inclusive airtime to a prepaid number.

Humblest apologies for that. If there are any other questions about this, please let us know.

Regards,
Social Media Team

[rodga]

Hi all!

Apologies for communicating the incorrect information. We have been contacted by the product manager regarding the transfer of airtime.
We have been informed that only airtime which has been topped up onto a hybrid contract can be transferred. You will not be able to transfer your monthly inclusive airtime to a prepaid number.

Humblest apologies for that. If there are any other questions about this, please let us know.

Regards,
Social Media Team

Wishful thinking, but do you think there is a chance we can get this changed?

[Telkom Mobile]

Wishful thinking, but do you think there is a chance we can get this changed?

Hi rodga

We can only but suggest the change which we will do. It is up to the product managers to make this decision.

Regards,
Social Media Team