And our parents taught us that whining and tantrums wouldn't get us anywhere
I think its fair they are willing to take half the blame.
The issue here is the systems are not in place, probably intentionally, to stop this happening.
I do not think this OOB rubbish should be allowed. It should be against the CPA in my humble opinion.
Oh and if you go over your bundle, by default you should be soft locked until otherwise instructed.
They should only charge you the equivalent data bundle rates, anything more is just them being a bunch of aholes.
WA my new favorite ISP
The fact that we still have bundle and out of bundle rates in this day and age is a mystery to me. Sure, the bundles provision how much they will purchase in terms of bandwidth and the onus is definitely on the customer to make sure that they don't break it. However they should also disable OOB by default and hard cap users on the amount they have paid. I mean, it's not like they don't have methods to track your usage! But of course, they are naaiers and thats what they do to customers paying a premium to them in the first place!
I will say though, the blame does not lie entirely with them. Knowing full well that your 2GB does not equal 10GB and not monitoring your usage is just dof (you do get a meter with 3G software so it's no excuse that you didn't know) I think you are lucky to get even a 50% goodwill gesture so grab it with both hands and run and consider ADSL uncapped
I think ICASA must step out of the operators' collective ass and do something about this profiteering OOB. By operators I mean Vodacom and MTN.
I mean, sure charge OOB if the person never uses a bundle, but they have no reason to charge a personal who regularly uses bundles R2/MB (I think Ockie is wrong about that R1/MB, the call centre told me it is R2/Mb).
His Excellency President for Life, Field Marshal Al Hadji Doctor Idi Amin, VC, DSO, MC, Lord of All the Beasts of the Earth and Fishes of the Sea
In addition, he did not communicate with me in a professional manner - he replied to say it is being investigated and after that, all my emails were ignored. I don't know about you, but I consider that unprofessional. In my books, he cannot claim the credit for it.
Probably a case of the more, the better.
In any case, I hope the offer helps. It was a massive amount.
In general on this issue:
- Vodacom 's got a OOB=IB option and (IIRC) was the first to market with it.
- If you use Top Up, and you don't have extra money in your account (no reason if you're on data-only), you can't go OOB.
- You can request a soft-lock on your account to ensure you don't go OOB on Contract.
- We're working hard on a real-time locking capability for Contract.
Last edited by jannievanzyl; 13-09-2012 at 09:48 AM.
As a consumer, it would also have helped if you kept up constant communication with me and kept me in the loop as to how matters are progressing, instead of ignoring my emails. Consumers do not appreciate being ignored. We are good enough for your company to make money off, but when we complain, we are ignored for weeks on end. That is not Ayoba. Yes, I just went there