HD 2P Decoder issue

[PoiZoNouZ]

Dont know if anyone has a similar problem, but for a few days now, every time I turn the decoder on, it returns to the channel I was watching, but the information bar remains on screen in grey and does not go away.

I can adjust the volume on the remote, but the volume bar does not display. Nothing else works on the remote, I physically have to reset the decoder every time.

What gives?

[Ivan Leon]

Go to the DSTV forum - http://forum.dstv.com/index.php - to see the MULTITUDE of problems people have with their HD PVR decoders - mostly due to either faulty software / firmware bugs - or hardware / installation issues.

[PoiZoNouZ]

Thanks I'll try that, once they activate my account there.

Cant seem to find the same problem so I need to ask.

[jackshiels]

I had that yesterday - a restart fixed it.

[Quantum Theory]

Try this...

Pace 2 Tuner:

Press the TV/Audio button in & hold for 10 seconds
Release then press the UHF button
Release then press the Pause/Play button.
Release & a green screen will appear asking for a pin code (1649)
Select Reset Factory Defaults from the list & confirm

[chrisc4290]

Interesting, QT, hadn't heard of this one. Know you do installations as have seen some questions from you on the DSTV forum. Are there any similar tricks for the PACE and UEC 4 tuner PVRs?

I used to do a few (maybe 10 a year) when I did home theatre installations but noticed in the past few years that the problems customers are having seem to increase.

[Quantum Theory]

Don't do installations... I work for a supplier. Here you go.

To everyone experiencing this, try the factory reset procedure... Please note that this will change some of your XtraView and RF output settings to default. If you do not know how to change these back to your custom settings, please get your installer to assist.

Here is the procedures for the different models:

(please note that you have to press the buttons on the front panel of the decoder, until you are asked for a PIN)


Pace 4 Tuner:

Press TV guide on the decoder in & hold for 10 seconds
Release then press Exit
Release then press OK
Release & a green screen will appear asking for a pin code (1649)
Select Reset Factory Defaults from the list & confirm

UEC 4 Tuner:

Press TV guide on the decoder in & hold for 10 seconds
Release then press Shift
Release then press Exit
Release then press OK
Release & a green screen will appear asking for a pin code (1649)
Select Reset Factory Defaults from the list & confirm

Pace 2 Tuner:

Press the TV/Audio button in & hold for 10 seconds
Release then press the UHF button
Release then press the Pause/Play button.
Release & a green screen will appear asking for a pin code (1649)
Select Reset Factory Defaults from the list & confirm

UEC 2 Tuner has the same procedure as the Pace 2 Tuner.