So I purchased my wife an Acer Aspire S3 about 2 and a half months ago. Transfered everything from her old laptop to the new one and she was using it quite happily until Thursday night. While she was working the HDD started making that dreaded clicking and scratching sound, before she could do anything, BSOD and then dead. She tried to turn it on again and boot failure, no HDD persent.
Long story short, took the laptop back to Incredible, they sent it to Acer. Acer won't replace the laptop itself (which I wasn't expecting) but they will replace the faulty HDD. The problem now comes in that they expect me to pay to get the faulty HDD back so that I can do data recovery on it. My wife backs up about every 2 weeks, but unfortunately there is some stuff she needs from after that backup.
Am I being petty by refusing to pay to get the faulty HDD back? Keeping in mind that this is a brand new laptop still under the manufacturer's warranty. If it wasn't still under warranty I would have taken the HDD out myself and tried to do the recovery myself over the weekend.
I called Acer directly and the response was simply that my wife should simply have kept more regular backups. They need to send the faulty HDD back to the manufacturer in order to recoup the costs of installing a new HDD.