So I am the latest victim of fraud from a WASP who started charging me for "content" since November on a Cell C contract line of mine. Over R300 was stolen. Just want to give a summary here of the schlep Joe Soap has to go through and the couldn't-care-less attitude of Cell C who authorised the removal of funds from my account.
I discovered last week that from 24 November a daily charge of R7 was being taken off my account. The simcard has been, and still is, inside an old Nokia handset dating back to 2001 (those ones with the aerials sticking out). According to my bill, the "subscription charge" was taken by MIRA014, which Cell C says belongs to Mira Networks.
I called Cell C. They say, sorry, we can't help, we act like a bank with regards to your account and if instructed by a 3rd party, take money from your account. We "can't" verify if the transaction is legit.
Cell C referred me to MIRA networks. Their response: sorry, we only manage a billing platform for content providers. If we receive an instruction to do a deduction we "can't" verify if the transaction is legit.
MIRA referred me to Kulaville who is the actual WASP or so-called "content provider". Their telephone number (010 5008164), surprise surprise, just cuts off when you call it. So I emailed them asking for proof of subscription which they sent the next day, yay. Here follows an image of the relevant part with my MSISDN blanked out.
Continued next post.