An open letter to Sentech:
Wednesday, September 06, 2006
The Managing Director
Dr S Mokone-Matebane
Private Bag X06
FAX 011 6917127
Dear Dr Mokone-Matebane,
Re: Terrible Service Sentech
On 4 September an official from Sentech called me, reminding me that the contract we (Drs Coetzee & van der Merwe Inc) have is due for renewal. We have 3 modems, costing us in excess of R1800 per month. I asked for details of the new offer to be emailed to me.
On 5 September Sentech was “offline” for most of the day, and I was put on hold for one hour when I phoned the call centre, without getting to speak to a real person. Today I have had the same experience when calling the call centre.
Can you in all honesty supply me with one reason why we, or for that matter, any company should remain with Sentech.
From my dealings with Sentech I suspect this letter will be ignored. I will, however post it on all service related forums on the Internet.
Yours in disgust,
Dr GJ Coetzee
Drs Coetzee & van der Merwe Inc.